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The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.
Hello BodyHeal Team!
Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible!
All the best,
Out of the Sandbox
Really obnoxious bait-and-switch money grab. I've bought several themes from this company in the past but won't do business with them in the future, and am on the hunt for a new theme now.
Really obnoxious bait-and-switch money grab. I've bought several themes from this company in the past but won't do business with them in the future, and am on the hunt for a new theme now.
Avoid these guys. Paid £300 for the turbo theme and it’s broken. The dymanic shopping buttons can’t be relied upon and only work 20% of the time and now I’m getting loads of errors from google because the product schema is not correct. An issue that seems to be badly affecting all their customers yet they haven’t even updated the theme to resolve this.
Hi babita UK!
Sorry to hear that you're experiencing some issues with your theme! If you have any questions or problems using your theme, our Support team is more than happy to help out! You can get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new and one of our support agents will be able to lend a hand!
We try our best to respond to all tickets within 24 hours (Monday - Friday).
The 'Dynamic Checkout Buttons' are actually controlled by Shopify's platform! If you're experiencing issues with these, we recommend getting in touch with a Shopify Guru. They can be reached 24/7 here: https://help.shopify.com/en/questions#/contact
Really obnoxious bait-and-switch money grab. I've bought several themes from this company in the past but won't do business with them in the future, and am on the hunt for a new theme now.
Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs.
This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.
Hi Viking Shop team!
Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions
If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files.
Thank you very much for your review of Theme Updater Plus!
All the best,
Out of the Sandbox
WORST PURCHASE OF MY LIFE! If you want to torment yourself & get nothing done & be set back months then BUYER BEWARE as you purchase. NO SUPPORT at all! No live chat, no phones, and emails are pointless replies that do not help at all. Features like HTML5 video don't work as advertised so emailed them and they won't help make it work then decide to install bare minimal version but first have to update to latest version and when try to do that then site says cannot validate purchase! So no version of Turbo theme is possible to download after paying $350!
Hello Heart Pup Team,
We're sorry to hear about the difficulties you've had with your theme and with our support team. While we cannot provide over the phone support or a live chat, we are committed to supporting your theme and it's built-in settings and features in any way we can through email correspondence.
In order to use the Theme Updater app, you need to register your theme license. When you purchase a theme, your license is attached to the email you used at the time of purchase.
We have received your support request about your difficulty with registering with the incorrect email address, and it's great to see our response made it to you and that you have successfully registered with the correct email address - you should now be able to update your Turbo theme to the latest version. We're pleased we were able to help you with this one, but feel free to respond to the message to let us know if anything else is amiss.
Regarding the HTML5 video issue, we'd like to work with you to inspect the issue and provide support - we haven't been able to receive a reply to our messages to assist with the issue, but we're still keen to help! Feel free to reply to our previous messages, this message, or the request for a Collaborator account, and we'll be on the case.
At Out of the Sandbox, we pride ourselves on the level of support we're able to offer over email correspondence - we're awaiting your response to our offers to assist you as much as possible; we'd love to get this squared away!
Sincerely,
OOTS Support Team
This whole Theme Updater show is a total rip-off. Out of the Sandbox sells their themes with the promise of providing regular updates for free. Confronted with that they tell you, well, we do but you have to start from scratch and rebuild the whole store if not using Theme Updater, which only comes with an expensive monthly-subscription-scam instead of a one time fee. Out of the Sandbox blames that on Shopify. It looks very much like two companies working hand in hand, trying to suck more money out of their clients who of course depend on them if they want to keep up functionality of their e-commerce businesses. This is absolutely ridiculous!
Hello!
Thank you for the input on your experience with updating using the Theme Updater app; we apologize that it didn’t meet expectations! We take your input to heart as we continue to improve the app to make updating your theme faster and easier.
It is true that updated versions of any Shopify theme you purchased are available for free - however, free updated themes do not possess your past setting configurations nor code customizations. While it is unfortunate that this requires the time-consuming process of reconfiguring the theme to retain your past set-up, you can optionally save this time by using the Theme Updater app, which will 1) obtain the most recent version of your theme, 2) apply your past setting configurations and 3) detect your past code customizations, all in one step, without you needing to do these steps manually.
This is a tool we created to help our customers (Out of the Sandbox and Pixel Union theme users) through the complicated updating process; rest assured, your online store functionality can be retained without the Theme Updater app, but the manual updating process will take more time. The main features of the app are available for free for the first year after your Theme purchase, after which time an ongoing subscription begins, ensuring the app’s time-saving and convince benefits are available for the regular subsequent updates.
Thanks again for the input, and feel free to get in touch (support@outofthesandbox.com) with any questions you have about updating your theme! All the best.
-The Out of the Sandbox Team
Does exactly what is says it does on the tin - great customer support also.
I have used this app on several occasions and so far it has worked flawlessly. I highly recommend anyone to have this app so they can keep their themes up to day and working properly.
Hi Gift Basket Village team!
Thank you for leaving us such a great review - we are glad to hear that you have updated to the most recent version of Expanse using Theme Updater Plus!
All the best,
Out of the Sandbox