Gesamtbewertung
3,8
Anzahl pro Bewertungsstufe
  • 49 % der Bewertungen sind 5 Sterne
  • 8 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 6 % der Bewertungen sind 2 Sterne
  • 35 % der Bewertungen sind 1 Sterne
Bearbeitet am 18. September 2019

I have received an email telling me that they intend to delete the free plan of this app, so think twice before to buy one of Out of the Sandbox theme: without the app you will have to start new every time they publish an update! I am utterly disappointed by their policy...

La Cave à Laine
Frankreich
10 monate mit der App
5. September 2018

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

Elvis & Kresse
Vereinigtes Königreich
Mehr als 6 jahre mit der App
9. März 2017

Makes life easier with this app. Definitely recommended if you use Out of the Sandbox themes.

Although you need to be aware that any custom installations/modifications of the html code will be removed if you update.

So make sure to save and compare.

Sin Chew Optics
Singapur
4 monate mit der App
7. Juni 2022

This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.

Ketsol
Vereinigte Staaten
9 monate mit der App
Out of the Sandbox hat geantwortet 7. Juni 2022

Hi Ketsol team!
Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating.
We have a great support article that can help manually update your theme here:
https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually
If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs:
https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs
A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well!
All the best,
Out of the Sandbox

11. April 2022

Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response

Paw & Glory
Vereinigtes Königreich
8 monate mit der App
Out of the Sandbox hat geantwortet 11. April 2022

Hi Paw & Glory team!

Thank you very much for your feedback - A member of our support team has reached out to you via email!

All the best,
Out of the Sandbox

Bearbeitet am 12. Juli 2021

When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.

Airdrop Bikes
Vereinigtes Königreich
Mehr als 4 jahre mit der App
Out of the Sandbox hat geantwortet 25. Juni 2021

Hello Airdrop Bikes team,

Thank you for this feedback! We are investigating the issue you are having with the app. Our support team will be in touch as soon as we have a resolution.

All the best,
Out of the Sandbox

Bearbeitet am 18. September 2019

Getting rid of the Free Plan and starting to charge $9 for it? Big Mistake!

You, As a Company that sells templates (For Big Money!) and charges money in order to update them, create very, an extremely bad business relationship between a provider and a consumer.

Does Microsoft charges money for their Automatic system Update?

Or Does Adobe Charges Money for their Automatic system updates?

I can provide you with many more Companies With good and Loyal Marketing towards their Customers.

But You are simply getting Greedy. That will be a downfall for you if you actually gonna initiate your policy.

Customers and their Loyalty come First. Without Customers and their Loyalty there is No Business. Don't Forget about this golden rule before getting greedy

Ross’Co Sex Shop
Kanada
8 monate mit der App
24. März 2023

This app expedites and eases the process of keeping our theme up-to-date. Customer service is great as well!

Boho Beautiful Shop
Kanada
4 monate mit der App
Out of the Sandbox hat geantwortet 24. März 2023

Hi Boho Beautiful Shop team!

Thank you for sharing your experience of updating your Motion theme by Archetype!

We are glad to hear that Theme Updater Plus was able to streamline the updating process for your shop!

All the best,
Out of the Sandbox

Bearbeitet am 11. Januar 2019

difficult to work with. Resistance to helping their client. Days to get help but it is false help!

Chillatto
Vereinigte Staaten
8 monate mit der App
Out of the Sandbox hat geantwortet 5. März 2019

Hello Chillatto,

Thanks for the note, and I'm glad we could work with you back in January to resolve the issue! We're now able to reply to reviews, and I'm just following up to see if you have any outstanding questions that we didn't address from our Support correspondence. If so, feel free to send in a reply on our previous note, or submit a new one here: https://help.outofthesandbox.com/hc/en-us/requests/new

All the best!

Bearbeitet am 1. Februar 2018

Very handy! But a bit unclear which customizations are taken care of..

Darksensual
Niederlande
Mehr als 4 jahre mit der App