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Makes life easier thats for sure. Thank you very much for this great app! Very easy to install and use.
Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver?
I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next time I will make sure I go down the right route when I try to contact your team, thanks for the explanation Sandbox, is much appreciated.
Hello Security Bollards Direct Team,
We’re sorry for the frustration here.
We do our best to respond to support requests within 24-48 hours (business days) however, it’s possible that there might be some delays caused by increased traffic.
I have reviewed your most recent correspondence with our support team. We’re sorry for the delay you experienced but it should be noted that the requests you sent to us were not sent through the Priority Support channel.
The Pro Plan subscription for the Theme Updater app grants you access to the Priority Support channel. To access this channel, you can open the Theme Updater app and select Actions > Contact Priority Theme Support.
If the support request is not sent through the app with the Contact Priority Theme Support button, your request will be sent to the general support queue, instead of the priority channel.
We have more information about accessing Priority Support for you here: https://help.outofthesandbox.com/hc/en-us/articles/360026083613-What-is-Priority-Theme-Support-
I hope this clears things up, please do not hesitate to reach out to us in the Priority Channel if you have any additional questions about the theme or the Pro Plan.
All the best,
The Out of the Sandbox Team
EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.
Hi TITAN X team!
Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.
This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
A member of our support team will reach out via email shortly!
I was very quick to judge the app, so I am taking the time to re-write this review. It was extremely helpful, and any problems that I had during the update process were my own.
Thank you again, for providing amazing, robust themes and professional support.
I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.
Hi OchelariDirect — thank you sharing your feedback and concerns!
We understand that updating a Shopify theme by uploading the updated version and reconfiguring the settings can be time consuming, so we have been working hard on improving and maintaining the Theme Updater App, adding new features and support for more themes, and want to keep offering you the time-saving convenience of updating without needing to reconfigure your settings. We understand your grievance with the change in pricing, and hope the subscriptions options we're offering line up with how you value the app, so we can continue to offer you the fastest updating experience possible.
Regular updates via the standard Shopify updating process will remain free, and in addition to that, the first year of the TUA Basic plan is free with each theme registration. So if you do happen to upgrade to Flex, you would have a year of free use from the date you register your new theme!
Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
All the best,
The Out of the Sandbox Team
Great app that makes upgrade process more smooth and easy. Thanks!
Company downloaded without consent - this has been paid for several months without us knowing! AVOID
Hi Wedding Lux team!
We recommend checking the Activity Log included in the “Users and permissions” area of your store’s Settings to find the source of the App Authorization. Our support team is unable to perform subscription changes to a store.
As the Mobilia theme is no longer supported by Out of the Sandbox, Theme Updater is unable to update your theme.
Looking back on our ticket thread, we addressed this issue with high priority and requested more information. We look forward to your reply and resolving this as soon as possible.
All the best,
Out of the Sandbox
From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers.
The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption.
This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox
Hi Bonjibon team!
Thank you very much for your feedback - we are always looking for ways to make our app better!
When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
All the best,
Out of the Sandbox
I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.