Theme Updater & Backups | OOTS , 272 Rezensionen
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Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.
Hi Horizon Micromobility team!
We are sorry to hear that you struggled to find our documentation on the Theme Updater.
In our Help Center we have resources for that can guide you through the update process. You can find these resources within our Help Center, here:
https://help.outofthesandbox.com/hc/en-us
Thank you very much for your feedback and we hope that you find these resources helpful! A member of our support team has also reached out to you to help answer your questions and direct you to our Help Center.
All the best,
Out of the Sandbox
I appreciate the folks at Out of the Sandbox - great with troubleshooting and this update worked well. We LOVE our new theme (Turbo) - already convinced a dear friend to get it for her business.
Really useful app. It updated the theme, really well, kept our customized page scripts and fixed the bugs of older versions.
Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.
Hi Hollyworks!
Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach out!
The Theme Updater App is able to carry over simpler code customizations in most cases. If you or your developer have made extensive or complex customizations directly to the theme files, then these customizations will need to be manually transferred to the updated theme.
The ‘Pro Plan’ comes with the option to view a line-by-line breakdown of the code changes for customized files under the ‘View template customizations’ option when updating that we’ve added in to help merchants who have those advanced customizations! Were you able to take a look at this option when updating?
Please feel free to get in touch with us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new - perhaps we can clear up any questions you may have about how the Updater App handles customizations!
We appreciate your feedback and would love to see if we can help out with the issues you experienced!
So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?
Hi RELX UK team!
Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly.
All the best,
Out of the Sandbox
I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And 350 Dollar is on the top of the template prices.
not working with Prestige theme, also I have two other themes not working neither very disappointing
Hello EUF FASHION team!
Thank you very much for your feedback!
The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you upgrade to the latest available version of your Out of the Sandbox or Pixel Union theme.
Unfortunately, the Theme Updater App you will not be able to update your Prestige theme by Maestrooo.
All the best,
Out of the Sandbox
NIGHTMARE!!!
I installed the Updater App for two reasons; to ensure my theme (Responsive) was up-to-date and to try and fix a bug with my e-commerce site that developed overnight - because despite submitting a ticket for support no-one has got back to me from Out of the Sandbox Support Team! This came at a very bad time as I was running a special offer weekend and currently, visitors cannot checkout because the checkout button has magically disappeared!
So, I installed the app in the hope that I could try and fix the problem myself.
First, some customisation IS copied over when you update the theme. However, for all those considering whether to use this app, here is a list of what has not been copied over to the updated theme and I will have to do manually (not a quick fix then...and more hours required to invest in making the necessary changes);
1. Company logo and Favicon are not copied over
2. I installed the Multilingualizer translation tool to allow my website to be displayed in any language - the installation has not been copied over and my website is covered in text that looks like this "....EVERYDAY WEAR..ESSENTIELS DU QUOTIDIEN...."
3. Customise coding for the padding in the Header has not been copied across
4.The changes and translations made in 'Edit Language' have not been copied across - that is 13 tabs, pages long that I have to redo!!!!
5.Footer - Privacy Policy and Terms and Condition links have gone!
6. The formatting on Product Pages and Collections have not been copied across.
7. at this point I stopped looking for anything else...too depressing!
For me, this update will cost me days or even weeks to manually make all the changes. When do I have time to do that??! I'm trying to run a business not repeat hours that I've already spent setting up my website. This is going to be a very gradual process!
The only thing I am thankful for is that you old them version remains intact until you make the change to the updated version - and YOU can decide that.
If you can avoid it, I would strongly suggest that you don't!!
I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
Thank you!
Cool idea, but seems to endless mindless errors.
Throws out an error at a specific location that doesn't even have code at it.
I search through and find the code it's referring to and do the suggested 'fix' (which doesn't make sense in the first place) and it repeats a similar error elsewhere.
I've done some custom stuff but nothing extreme or even related to where the errors are.... Going to uninstall completely and have to do it the old fashioned manual way. Was looking forward to pulling my hair out anyway for the long weekend :D