Reseñas (254)
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The app has a bug. I asked for a refund. They are not very open to this type of requests. Basically I bought a thing. This thing is not as it's supposed to be. So I asked for a refund (also because I never got the ads about the app until a month after the "12 months of free available theme updates").
Basically I bought their theme 13 months ago. I discover that it needed some updates. I bought their app (14$ perr month) a month ago to have my first theme update. The app has a bug, they told me: "we are sorry ad we are working on it". Perfect, with my money. Anyway keep the 14$ and enjoy them!
Hello Concetto è Team!
Thank you for your feedback, we had an issue impacting a small number of merchants when using the diff checker feature. We have now corrected it.
We appreciate you choosing the Theme Updater app as the easiest and fastest way to update your Out of the Sandbox theme.
We do provide free updates for the lifetime of your shop when you purchase one of our themes; the app (not required to update your theme) is only free for the first 12 months from the date of purchase.
Thank you again for your feedback and support of Out of the Sandbox themes.
The Theme Updater and Backups was seamless when performing an update of our Flex Theme on our Shopify website. A click of a few buttons and your are done with the update. Highly recommended!!!
Hi Gifts Cafe team!
Thank you very much for taking the time to leave us this review! We are so glad to hear that Theme Updater is part of your shop's updating journey, and happy to hear that we were able to help streamline the process.
All the best,
Out of the Sandbox
I would 100% recommend this App to everyone. The lightning fast tech support feature for any Pixel Union Themes (Empire) pays for itself. And being able to back up your entire store "just in case" is an incredible feature as well. 10/10 App.
Hi Chiller Depot team!
Thank you for taking the time to leave such a wonderful review! We are happy to hear how much Theme Updater has positively impacted your theme updating experience, and that our support team was able to be part of that process, too!
All the best,
Out of the Sandbox
I appreciate the folks at Out of the Sandbox - great with troubleshooting and this update worked well. We LOVE our new theme (Turbo) - already convinced a dear friend to get it for her business.
I have really liked my OOSB theme but this app and the support have been so bad that it has, unfortunately, really changed my view of Out of the Sandbox.
Also, typically apps are priced based on their usefulness to the customer. How do justify charging $89 for an app that has low review ratings, poor functionality, and requires a significant amount of manual work on the customer's end?
Hi Ally Safety team!
When updating your vintage Turbo v4.1.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options.
With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
Ottima app veramente di aiuto, sono felice di utilizzarla. Grazie
Hi BassiniBoutique.it team!
Thank you for your review and we are glad that Theme Updater is part of your theme's updating process.
All the best,
Out of the Sandbox
Great support when posted queries, and not all that expensive when you need to keep your theme up to date. Thanks team.
Hi RINO Ready team!
Thank you for taking the time to leave us a review of Theme Updater Plus and we are glad we were able to help out!
All the best,
Out of the Sandbox
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team!
We're sorry about the misunderstanding here.
The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.
Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!
Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
Out of the Sandbox
Doesn't work
Hi KNXSolution team!
Sounds like you may need some assistance with the app - not to worry, we have reached out to your directly. Looking forward to working with you to resolve any issues you may be facing!
All the best,
Out of the Sandbox