Calificación general
3,8
Recuentos por nivel de calificación
  • El 49% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 6% de las calificaciones son de 2 estrellas
  • El 35% de las calificaciones son de 1 estrellas
29 de diciembre de 2018

Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.

Hollyworks
Países Bajos
1 día usando la aplicación
Out of the Sandbox respondió 19 de marzo de 2019

Hi Hollyworks!

Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach out!

The Theme Updater App is able to carry over simpler code customizations in most cases. If you or your developer have made extensive or complex customizations directly to the theme files, then these customizations will need to be manually transferred to the updated theme.

The ‘Pro Plan’ comes with the option to view a line-by-line breakdown of the code changes for customized files under the ‘View template customizations’ option when updating that we’ve added in to help merchants who have those advanced customizations! Were you able to take a look at this option when updating?

Please feel free to get in touch with us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new - perhaps we can clear up any questions you may have about how the Updater App handles customizations!

We appreciate your feedback and would love to see if we can help out with the issues you experienced!

6 de junio de 2023

Great support when posted queries, and not all that expensive when you need to keep your theme up to date. Thanks team.

RINO Ready
Estados Unidos
Alrededor de 22 horas usando la aplicación
Out of the Sandbox respondió 8 de junio de 2023

Hi RINO Ready team!

Thank you for taking the time to leave us a review of Theme Updater Plus and we are glad we were able to help out!

All the best,
Out of the Sandbox

26 de marzo de 2021

We use Several Themes for Out of Sand box. And each time it's same pleasure.
I will not understand people who leave Badreviews.
If you contact AfterSales services , each time they keep care on you and you have answer in a very fast delay.
I recommend to all professional website to use outofsandbox. Sure It's not a Free or cheap template, but quality and service have a price. Thanks to OutOfSandBox

MHSworld
RAE de Hong Kong (China)
Alrededor de 6 horas usando la aplicación
28 de mayo de 2018

I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And 350 Dollar is on the top of the template prices.

Soiefleuri
Alemania
Alrededor de 2 horas usando la aplicación
12 de mayo de 2017

NIGHTMARE!!!

I installed the Updater App for two reasons; to ensure my theme (Responsive) was up-to-date and to try and fix a bug with my e-commerce site that developed overnight - because despite submitting a ticket for support no-one has got back to me from Out of the Sandbox Support Team! This came at a very bad time as I was running a special offer weekend and currently, visitors cannot checkout because the checkout button has magically disappeared!
So, I installed the app in the hope that I could try and fix the problem myself.
First, some customisation IS copied over when you update the theme. However, for all those considering whether to use this app, here is a list of what has not been copied over to the updated theme and I will have to do manually (not a quick fix then...and more hours required to invest in making the necessary changes);
1. Company logo and Favicon are not copied over
2. I installed the Multilingualizer translation tool to allow my website to be displayed in any language - the installation has not been copied over and my website is covered in text that looks like this "....EVERYDAY WEAR..ESSENTIELS DU QUOTIDIEN...."
3. Customise coding for the padding in the Header has not been copied across
4.The changes and translations made in 'Edit Language' have not been copied across - that is 13 tabs, pages long that I have to redo!!!!
5.Footer - Privacy Policy and Terms and Condition links have gone!
6. The formatting on Product Pages and Collections have not been copied across.
7. at this point I stopped looking for anything else...too depressing!

For me, this update will cost me days or even weeks to manually make all the changes. When do I have time to do that??! I'm trying to run a business not repeat hours that I've already spent setting up my website. This is going to be a very gradual process!

The only thing I am thankful for is that you old them version remains intact until you make the change to the updated version - and YOU can decide that.

If you can avoid it, I would strongly suggest that you don't!!

Embroidelan
Reino Unido
Alrededor de 1 hora usando la aplicación
9 de abril de 2021

Really useful app. It updated the theme, really well, kept our customized page scripts and fixed the bugs of older versions.

MyOwnMillion.com
Estados Unidos
Alrededor de 1 hora usando la aplicación
2 de julio de 2019

I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
Thank you!

Royal Cosmetica
Estados Unidos
39 minutos usando la aplicación
3 de julio de 2018

Cool idea, but seems to endless mindless errors.
Throws out an error at a specific location that doesn't even have code at it.

I search through and find the code it's referring to and do the suggested 'fix' (which doesn't make sense in the first place) and it repeats a similar error elsewhere.

I've done some custom stuff but nothing extreme or even related to where the errors are.... Going to uninstall completely and have to do it the old fashioned manual way. Was looking forward to pulling my hair out anyway for the long weekend :D

Crik Nutrition
Canadá
27 minutos usando la aplicación
7 de agosto de 2018

No phone number for clients. Lame

Masterflowair
Estados Unidos
14 minutos usando la aplicación
7 de diciembre de 2021

So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?

RELX UK
Reino Unido
13 minutos usando la aplicación
Out of the Sandbox respondió 7 de diciembre de 2021

Hi RELX UK team!

Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly.

All the best,
Out of the Sandbox