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2 de mayo de 2020

I just purchased a subscription for Theme Updater to save me the job,

However I updated the theme and the app is functionless since it doesn't work at all.

The theme I updated is exactly as if I've installed the theme (EMPIRE by Pixel Union) and there are no changes at all, it's all at its defaults.

This is so annoying.

These are the files which don't have any changes (it's a ridicule amount of files, it doesn't make sense in most of them).

Empire (Dec-23-2019) (May-3-2020) has been successfully installed.

However, 55 template files contained customizations that could not be automatically applied to the latest version.

- Hide template files
The template customizations will need to be manually applied from Empire (Dec-23-2019) to Empire (Dec-23-2019) (May-3-2020) only for these individual files.

Más de 1 año usando la aplicación
Out of the Sandbox respondió 5 de mayo de 2020

Hello Ameyalli,
Thank you for sharing these details! We're very sorry for the inconvenience here - the Theme Updater App was experiencing a temporary issue with certain versions, and we believe this version of Empire was impacted. The issue has been addressed, and attempting the update again should result in a more expected outcome.
We have followed up on the support request as well, where we can continue the correspond if there's anything amiss with the update - feel free to let us know the version number of the Empire theme you're updating if the issue persists, and we'll get it squared away.
All the best!

Fecha de modificación: 19 de septiembre de 2019

Seems I am not the only one, maybe this company should take a hint!!

Not that great, first I did pay lots of money for a simplistic theme, then they want to charge for an update that is automatic, but of course does not include our customized portions of the theme? Seriously, then they sent an e-mail today letting me know that they will be increasing their Free plan... to $9 a month??! Holy crap that's astronomical for what the app is, so byeee. I will just make my own updater app the only appeal was the free part, then I just copy and paste the custom sections, being that the theme is updated so often I feel the theme is super buggy as well and have had to fix a lot of issues with it in the past. Also a word of advice is update the thing like once every 2 months or more, having to update a theme on a larger site like every 2 weeks to a month is ridiculous.

Sarah's Treats & Treasures
Estados Unidos
Más de 1 año usando la aplicación
18 de septiembre de 2019

Greedy people.
Buy their premium theme and now they want to take away the free update feature and charge you 9$ per month. To update.
Else do customize from scartch everybtime.
Greed at its top.
Dont buy anymore.

Blindly Shop
Alrededor de 1 año usando la aplicación
1 de noviembre de 2017

We used the updater. Now we have no access to the theme at all. It just times out and we cannot do anything. I cannot imagine a worse situation. There is no telephone number to call. No support. Nothing.

Alrededor de 1 año usando la aplicación
15 de abril de 2020

Installed on when the app was free and only used a couple of times, some bits didn't work due to custom coding, however, it largely did work and only had to do minimal work. So I would have given it 4 stars..............until it changed to a subscription service.
Not paying that kind of money for something I will use a couple of times a year. More cost effective for me to do the work manually for half a day.

The Gifted Panda
Reino Unido
Alrededor de 1 año usando la aplicación
Out of the Sandbox respondió 15 de abril de 2020

Hello The Gifted Panda,
Thank you for sharing your review; it's valuable to us to see where our customers are dissatisfied with the app to see how it can be improved.

Great to hear the app was helpful with your past updates; as you have experienced, the app saves time by obtaining the most recent version of the theme, carrying over your past settings, and helping with carrying over past code customizations; it sounds like some customizations were flagged as needing special attention, which the app does if automatically re-applying the customization to the updated code template would cause conflicts.

While the app is free to use for the first year following a theme purchase (from Out of the Sandbox or Pixel Union), a subscription is required to continue to use the app as an updating tool following that year. While some merchants, like yourself, only update a couple of times a year, theme updates actually occur regularly throughout the year - to keep running the latest and greatest versions (including new features like Shopify's new Product Media capabilities, or upcoming Cross Border features) other merchants update whenever a new version is available. For merchants updating their theme upwards of 10-15 times per year, using the automated process of the Theme Updater App provides a significant time-saving benefit.

If you find yourself doing manual updates regularly to grab the newest theme features and fixes, the app may be the better cost-effective choice to save you some time!

Thanks again for your input, and best of luck with your online store!
-Out of the Sandbox

1 de noviembre de 2017

Unfortunately they're not doing thorough enough testing on these "updates" which have broken features which will cause you more work to go through and fix. Shame really. I used it for my last cart update but a lot of updated features such as typography didn't match up like my previous theme causing me to have to go into CSS to fix where with the previous they were properly linked within the dashboard. Other images issues as well has caused me to abandon this app because you'll end up having to do more work to find the bugs that they've missed.

Estados Unidos
Alrededor de 1 año usando la aplicación
30 de septiembre de 2022

Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and arrogant. If you want to pay for all that - Go for it!

Reino Unido
Alrededor de 1 año usando la aplicación
Out of the Sandbox respondió 3 de octubre de 2022

Hi Flamentina team!

When updating your vintage Flex v2.2.2 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!

With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!

The Theme Updater does have monthly and yearly subscription options, but there is always the option to manually update the theme for free if that is a better fit for you.

Thank you very much for your feedback!

All the best,
Out of the Sandbox

9 de abril de 2021

I used this app for the first time. I was glad I made a backup of my site because I had to restore it. I had 7 backend pages that could not be updated. I used a comparison app to review the coding that was different and I spent 3 hours updating. I published the site. It did not work at all. I paid a significant amount for the theme and I am very disappointed with this Theme Updater and I will not be purchasing it. Disappointed with Out of the Sandbox for slow or no response.

Estados Unidos
12 meses usando la aplicación
Out of the Sandbox respondió 12 de abril de 2021

Hello RiseUpDesk team!

We're sorry to hear you've had trouble using our Theme Updater app.

Our app never applies an update directly to your theme file. It will always create a copy to be used in the update while the original file remains published.

Our support team has followed up on your recent request, we look forward to hearing back from you!

All the best,
Out of the Sandbox

Fecha de modificación: 19 de septiembre de 2019

Very poor service and underhand fees - simply read the reviews. The app doesn't work very well, and now a greedy developer wants to charge over $100 a year (forever) for an app to update a couple of lines of code. Their themes are full of bugs, support is very slow (at times even leaving bugs in the code - I'm looking at you 'Artisan'), and now they are trying to sneakily charge for something that was advertised as part of their theme purchase. I doubt this is acceptable practice, or legal, in most countries.

We have already had to change two Out of the Sandbox themes due to bugs in their software, and now they do this. If I were them, I would be very embarrassed as to how they treat long standing customers.

The most insulting thing is the email we were sent, spinning this charge as an 'opportunity'. Please don't patronize us with PR, you are simply milking merchants for all you can get before moving on.

P.S. Following the developers response: You seem to miss the point - everyone who purchases an Out of the Sandbox theme agreed to do so with the knowledge that the updating app comes along with it (and we have also paid an initial premium for the theme and updater app). You are significantly changing the agreement by now charging for the app, and I would say that is unlikely to be legal here in the EU. Also, you mentioned in one response that you need the money to fund your IT systems - well, if you can't afford to provide a service, don't offer it for free with the intention of locking customers into a 'blackmail scheme'. Have the dignity to admit you simply want more money by charging customers twice.

Reino Unido
12 meses usando la aplicación
Out of the Sandbox respondió 19 de septiembre de 2019

Hello The Hosiery Box,
We appreciate your honest feedback - it is true the Theme Updater App will soon have a number of flexible subscription options available, required to use the tool to automatically configure your updated theme, and access advanced perks (like our new Priority Support feature in the Pro Plan).

However, updated theme files and support will continue to be FREE, as we continue to improve our themes with new features and bug fixes; with these updated theme files, the normal process of updating a Shopify theme can be followed, which does not require use of the app.

We have been working hard on improving and maintaining the Theme Updater App, adding new features and support for more themes, and want to keep offering you the time-saving convenience of updating without needing to reconfigure your settings. We understand your grievance with the change in pricing, and hope the subscriptions options we're offering line up with how you value the app, so we can continue to offer you the fastest updating experience possible.

- The Out of the Sandbox Team

Fecha de modificación: 9 de marzo de 2020

The app doesn't work if you have minimal customization on your page.
The company and its shady practices are even worse!

Nemanja Nikolic
Reino Unido
12 meses usando la aplicación