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This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.
We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.
Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.
This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team!
We're sorry about the misunderstanding here.
The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.
Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!
Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
Out of the Sandbox
I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.
Hi Soozal team,
Thank you for this feedback!
Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include some of the custom modifications made to the theme files. These may be from third-party app installations or custom work added by another developer.
In these cases, the app will list the files that contain third-party work that wasn't able to be moved over to the updated theme so that you can reapply the third-party code manually.
If you are having trouble with some of the default features not transferring over in the update, this is something we can certainly have a look at with you.
Our support team has reached out directly, we look forward to hearing back from your team!
All the best,
Out of the Sandbox
The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.
Hello BodyHeal Team!
Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible!
All the best,
Out of the Sandbox
Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.
Hi Horizon Micromobility team!
We are sorry to hear that you struggled to find our documentation on the Theme Updater.
In our Help Center we have resources for that can guide you through the update process. You can find these resources within our Help Center, here:
https://help.outofthesandbox.com/hc/en-us
Thank you very much for your feedback and we hope that you find these resources helpful! A member of our support team has also reached out to you to help answer your questions and direct you to our Help Center.
All the best,
Out of the Sandbox
Per their suggested article, they do not have Turbo theme available on trial.
So basically I downloaded this app and agreed to pay $34 and gave away all of our data for false advertisement.
They are only offering Responsive , Retina , and Parallax for trial
https://help.outofthesandbox.com/hc/en-us/articles/115007101688-Preview-Turbo-in-your-store
Hi Rugtomize team!
As noted at the top of our documentation, you can trial all of our themes for free, with no need to subscribe to Theme Updater app.
This includes our Turbo theme!
It's always best to reach out to our support team directly so we can assist with any questions you have. We have reached out to you via email to provide support with trialing the Turbo theme, and look forward to hearing back from you.
All the best,
Out of the Sandbox
Hi Eastside Sports team!
It looks like you may have some questions about Theme Updater or need some assistance. We have sent you a couple emails to try and connect with you and offer assistance, but none of them have been responded to, and there are no recent tickets connected to this shop in the last year for us to get a better understanding of how we can best assist you.
Please, check your inbox for our attempts to reach out to you, and let us know how we can best help you - looking forward to hearing from you soon!
All the best,
Out of the Sandbox
