Theme Updater & Backups | OOTS , 272 avis
Affiner
-
Par note
Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.
For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.
I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.
Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..
This was the email response I received:
"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.
As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."
Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.
Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.
For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..
Hi Mr Collectable team!
Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!
We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us.
We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you.
All the best,
Out of the Sandbox
The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.
Hi Naked Faire team!
So glad to hear that the Theme Updater was able to help you streamline your theme's update process - thank you for leaving such a wonderful review of the app and our support team!
All the best,
Out of the Sandbox
I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.
Hi Labo Mono team!
Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected!
Thanks for reaching out to our team and letting us know.
All the best,
Out of the Sandbox
Thank you to Corey at Out Of the Sandbox.
Had a few issues while updating the themes on our stores, but Corey was able to provide guidance every step of the way. Took the stress out of making sure everything had carried over to the updated theme!
Hi Boutique Cafuné team!
Thank you very much for your review, and we are glad to hear that Theme Updater was able to help streamline your theme's update process!
All the best,
Out of the Sandbox
My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!
Hi Handmade Bronkey Premium Goods ® team!
Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!
We appreciate that this can be a complicated process, and that is why our support team is here to help.
Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version!
All the best,
Out of the Sandbox
The Theme Updater and Backups was seamless when performing an update of our Flex Theme on our Shopify website. A click of a few buttons and your are done with the update. Highly recommended!!!
Hi Gifts Cafe team!
Thank you very much for taking the time to leave us this review! We are so glad to hear that Theme Updater is part of your shop's updating journey, and happy to hear that we were able to help streamline the process.
All the best,
Out of the Sandbox
Broke my theme when updating. Kept nothing of the previous design.
"Some code changes could not be transferred over"
but it cant even show WHAT wasn't transferred.
Hi Rebuild IT team!
Sorry to hear that you ran into an issue when updating your theme - we always recommend reaching out to our support team if you need assistance so we can work together to get your theme updated successfully!
We have reached out to you now and are looking forward to getting your theme updated.
All the best,
Out of the Sandbox
Support is absolutely great! Prompt and can spot the theme issue right away.
Hi Gym Plus team!
Thank you for leaving such a wonderful review - we are glad to hear that our app and support were able to help streamline your theme's update process!
All the best,
Out of the Sandbox
Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date.
Hi Handmade Candles | Candlellation team!
So glad to hear that Theme Updater was able to streamline your shop's update! Updating your theme can be a big task, and we are so happy to hear that using the app was able to make this experience much smoother.
All the best,
Out of the Sandbox
I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.
Hi Emily Kidson team!
We are happy to hear that the Pro plan of Theme Updater helped to streamline the update process for your theme! Thanks for taking the time to leave us a review of both out app, and our customer service.
All the best,
Out of the Sandbox