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Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and arrogant. If you want to pay for all that - Go for it!
Hi Flamentina team!
When updating your vintage Flex v2.2.2 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options, but there is always the option to manually update the theme for free if that is a better fit for you.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
This app expedites and eases the process of keeping our theme up-to-date. Customer service is great as well!
Hi Boho Beautiful Shop team!
Thank you for sharing your experience of updating your Motion theme by Archetype!
We are glad to hear that Theme Updater Plus was able to streamline the updating process for your shop!
All the best,
Out of the Sandbox
This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.
Hi Ketsol team!
Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating.
We have a great support article that can help manually update your theme here:
https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually
If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs:
https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs
A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well!
All the best,
Out of the Sandbox
Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response
Hi Paw & Glory team!
Thank you very much for your feedback - A member of our support team has reached out to you via email!
All the best,
Out of the Sandbox
After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.
Hi Laska by nature team!
Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.
This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
A member of our support team will reach out via email shortly!
Really good app. En nuestra floristeria online en Barcelona va genial.
We purchased the Retina Theme (4.1.5) in April. There have been 2 minor updates since then (to 4.1.7) with a few fixes and features that I wanted to get.
Our storefront (with 4.1.5) was highly customized with special CSS, additional snippets and lots of modified code / liquid changes.
Ran the Theme Updater and was REALLY IMPRESSED - IT WORKED! All (or almost all) of our changes stuck. Now running 4.1.7 with no complications.
Interesting - the only thing that did not get carried forward / updated - were the text and messages in the language file - en.default.json - which was set back to theme defaults - but was easy enough to restore.
I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.
This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.
This just goes to show you how well Out of the Sandbox supports their code and their customers.