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Per their suggested article, they do not have Turbo theme available on trial.
So basically I downloaded this app and agreed to pay $34 and gave away all of our data for false advertisement.
They are only offering Responsive , Retina , and Parallax for trial
https://help.outofthesandbox.com/hc/en-us/articles/115007101688-Preview-Turbo-in-your-store
Hi Rugtomize team!
As noted at the top of our documentation, you can trial all of our themes for free, with no need to subscribe to Theme Updater app.
This includes our Turbo theme!
It's always best to reach out to our support team directly so we can assist with any questions you have. We have reached out to you via email to provide support with trialing the Turbo theme, and look forward to hearing back from you.
All the best,
Out of the Sandbox
Had some difficulty updating due to customization but the team reached out straight away offering their support.
Hi Body & Beyond team!
Thank you very much for your review of the Theme Updater and our support team! If you ever need our help or have questions, please do not hesitate to reach out.
All the best,
Out of the Sandbox
Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!
Very useful app for updating themes. It makes life easier than having to make changes manually each time the theme is updated. I had a few teething problems to begin with (app said my theme was unregistered - despite being registered) - but this was quickly resolved by Byanca.
Hi Mineral Magpie team!
Thank you very much for your review!
All the best,
Out of the Sandbox
I followed the instructions regarding my unsupported theme. Still displayed as unsupported. The support email told me to do what I’d previously done. Since this is a paid app, why did I not receive actual support?
Hi there - thank you for this feedback. One of our agents is currently looking into this issue and awaiting your response to troubleshoot further. We appreciate your patience and look forward to hearing back from you on your support ticket.
Updated my theme. Ended up hiring a shopify expert to migrate all the modifications from the previous version.
Hi Soundporium Music Store. Thank you so much for your feedback - while our app will be able to help with most modifications, there are a small few that may need further adjustments afterwards. We will be following up via email shortly to see how we can help moving forward.
After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.
Hi Laska by nature team!
Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.
This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
A member of our support team will reach out via email shortly!
Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)
Hello MANUFAKTURWERK® Team,
Thank you for leaving this feedback.
Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions.
All the best,
Out of the Sandbox
Just received a message that they are now charging for this app even after we paid so much for the theme. It doesn't make sense to pay $108 for something we use 2 times a year. I will most likely move to another theme once my theme becomes too out of date.
This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.
Hi EcoFresh™️ team!
Thank you very much for your feedback - A member of our support team has reached out to you via email!
All the best,
Out of the Sandbox
