Theme Updater & Backups | OOTS

If you are considering using this app, it is a good idea to weigh the pros and cons carefully and to read through some of the reviews from other users

This makes updating the turbo app so easy!

Update 7/27/2023: So I purchased a year of Pro Support and Theme Upgrades with this app in March 2023. I removed the app when I was not using it to make sure it was not slowing my website loading time. I reinstalled the app in July contacted OOTS Support and was told I would have to sign up for another subscription that they can't help me get this theme editor Pro Support (app) set back up under the Year I Already paid for through March 2024. I am very disappointed that Shopify allows this kind of business to be in the app store.
I received a free year of premium support with my purchase of FLEX theme (Awesome) and really enjoy the fact that they make a copy before updating anything so if something goes wrong you could revert back or request support. I have update the theme several times since purchasing and when they are done updating it will tell you the lines of code that they could not move to the updated theme. They literally tell you how and where to place them. Thank you for an easy way to update themes. I will be renewing my premium subscription.

Superstore theme - awful - full of bugs! The filters and the menu stop working when I select the infinite scroll pagination. Support has been unresponsive and does not seem to care. Avoid out of the sandbox. Worst company I have ever come across

This is an amazing Theme Updater which works perfectly with my Turbo Theme (I purchased from Out of the Sandbox). It is awesome that it can even update most of the CUSTOM CHANGES. It is perfectly good that it can also provide a list of details of anything which cannot be updated automatically, so I still can easily update it manually.

It is always a great challenge to update any shopify theme. This Auto Theme Updater makes me only trust and install theme developed by this company.

Great customer service and theme. I have been using them for several years without any issues. Would recommend.

Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and arrogant. If you want to pay for all that - Go for it!

Very useful app for updating themes. It makes life easier than having to make changes manually each time the theme is updated. I had a few teething problems to begin with (app said my theme was unregistered - despite being registered) - but this was quickly resolved by Byanca.

This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.

Primero, tengo que pagar por actualizar un tema por el que pagué 400 dólares. Segundo, no actualiza todo y me recomiendan contratar a un experto al que tengo que pagarle. Tercero, el experto me pide que haga un upgrade a la versión Pro de Theme Updater que hace un día había comprado el día anterior, y el desarrollador no cobra la diferencia, cobra todo de nuevo!! First, I have to pay to update a theme that I paid $400 for. Second, it doesn't update everything and they recommend me to hire an expert that I have to pay. Third, the expert asks me to upgrade to the Pro version of Theme Updater that I had bought the day before, and the developer doesn't charge the difference, he charges everything again!!

I used this app to update my theme to shopify 2.0, I had no code modifications but the updater still couldn't keep the basic text or images from my previous theme because the liquid themes were incompatible . As you have to pay for this app it is a particularly grating waste of time and money, surely the point is that it is able to transfer the basics to your new theme whereas I have to now start from scratch.

I am just going to say that the customer service is terrible !!!. First, the lady told me to go somewhere else to resolve the issues caused by the Booster app to my online theme ( I am still working on it). Secondly, somebody else tries to mitigate the rudeness on the first email providing the same answer but using a different tone.

I used this app for the first time. I was glad I made a backup of my site because I had to restore it. I had 7 backend pages that could not be updated. I used a comparison app to review the coding that was different and I spent 3 hours updating. I published the site. It did not work at all. I paid a significant amount for the theme and I am very disappointed with this Theme Updater and I will not be purchasing it. Disappointed with Out of the Sandbox for slow or no response.

Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)

This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support agreed the bug was linked to Parallax theme. They fixed the problem that I notified 7 days ago, so I change my review.

This is as much about the themes - we use FLEX and TURBO - as it is about the updater (which is only for the Out Of the Sandbox themes - saw some earlier reviews - shame on them). This is paying for itself with just the new FAQ module. Helps to keep our Shopify site not looking like a typical Shopify site and now we also don't worry too much when it is time to upgrade.

We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company

We write very rarely reviews but in this case this app has been bothering us a lot. We have bought the first team from Out of the Sandbox many years ago. At that time we didn't need to pay for the theme updater app at all and it was a free of charge which I think is the minimum as themes from Out of the Sandbox are not cheap. But since last year they figured out they want to make more money by charging for this app but in the same time reducing the quality of service. In the past we always got feedback within 24 hours when there was an issue or they needed to resolve something. Now we need to be lucky to get feedback in 3 days and this is called priority service.

So for us conclusion is that if we want to buy more themes it will definetley not be an Out of the Sandbox theme.

We would even not mind to pay for the theme updater app as it is useful but what they charge is too much 14USD per month for priority support taking too long. And yes we do request it through the theme updater with the priority support and a general email. If you go outside of the priority support you should be happy to hear something in 1 week and sometimes even 2 weeks which is completely ridiculous

Update 14-07-2020 According to feedback of out of the sandbox the question has been answered. But this is not the case still waiting for an answer on some changes of the theme they made which changes the design of the header

Theme is good but there could be some basic enhancements for the price charged. First one is the mobile slider. There is no provision to upload mobile version of slider. Second, mobile filters are unorganised, they should be consolidated to show all tags such as Color, fabric etc.. under one filter and then sub-filters.

1 star not only for the app - but the shady practices of this company. We have all paid hundreds of dollars for your themes and now you expect us to subscribe to an app to update - these updates should be free and easy - they are mostly to fix bugs - I don't see why we should foot the bill for bugs that NEED fixing.

This review is more for the Flex Theme as they deleted the review they request from me for their product. The issue I had with the Flex Theme is that it was full of bugs and didnt work, the issues I came accross with support are all repeated here in previous posts. There product is expensive and full of bugs, there support is very slow and very poor quality once they do reply , even to the point of being comical. I only wish I had read all these reviews first before shelling out the US$450.00. I did download and try it out, but it was only once running that the bugs started showing. I now only use it for the headers then use a page template. Im now currently looking for a different product to use that is also mobile friendly.

I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.

Update: I'm upgrading my rating to 2 stars because after writing my original review, tech support helped me update my theme. If it works correctly the next time I try to update, then I'll upgrade it to a three. When the app does work, it works well. (Although the default file name isn't the actual version you're upgrading to, it's whatever version you already have plus the current date. So the UI is oddly inaccurate, which definitely doesn't help if the app hasn't been working correctly so you're already frustrated.)
I used the paid version of this app for awhile and was able to update my theme two or three times. Then in early June it stopped working correctly. I experienced multiple problems just getting to the update screen. Then when I finally was able to get there, the only option I got was to "update" to the theme version I'm currently using (7.0.5). I spent the month in a fruitless back and forth with OOTS tech support to resolve this problem. I tried using this app on three different computers (MacBook Pro, iMac, HP laptop) and five different browsers (Safari, Chrome, Firefox, Opera, IE). I gave OOTS tech support access to my Shopify account to try to fix the problem, and after a cursory go at it, they suggested that I upgrade my OS and browser to the most recent version. So I did that, even though it might have meant that some of my software and printer might no longer work. And guess what? Problem not solved. At that point, they finally admitted that they were having some problems with the Theme Updater app and browser cookies. They said they hoped to have it resolved soon. It still wasn't working by early August, so I uninstalled the app. Now that it's the end of Sept., I decided to try it again in the hopes of being able to finally update my theme. But nope, same problem. The fact that I actually paid for several months of this app without being able to use it is ridiculous. And that it still doesn't work is more ridiculous. As much as I sometimes hate cable/internet companies, at least when your service isn't working they refund your money. Not so with OOTS.

If I could give 0 stars I would! I have been managing this website for our company for over 2 years and I can't think of even one time that we've used this app. And now I come back from vacation to an email saying this week (because they only gave a weeks notice) the Free Basic Plan will now be charged $9 per month.

I've read many of the other reviews and the responses from OOTS -- they seem to not understand why we all are frustrated with this. Regardless if there's a way to update themes without the app -- there's only a handful of updates throughout the year, but yet you want to charge us PER MONTH for these handfuls of updates -- that I should add we've hardly ever if at all, used.

This subsidy website has been temporarily on back-burner -- it's most definitely not worth an additional $9 per month for practically nothing in return. I will be deleting this app -- this theme had too many conflicts with other apps we've tried to use and no solutions available anyways.

We run three stores using the Turbo Theme from Out of the Sandbox - and are just about to launch our fourth. The theme was chosen to a large extent because of this app to update our themes. Now, the developer wants to charge an extra $108 per store, per year - meaning they expect us to pay $432 per year just to update a few lines of code once a year.

This is a perfect example of how to trap your clients and then blackmail them. Obviously, we are changing themes now for store number four, and then slowly changing the other themes over the coming twelve months.

The irony is that BECAUSE they now charge for this app, there is no benefit to staying with Out of the Sandbox for any of their themes. Considering the high costs of their themes, this is slightly mercenary move by Out of the Sandbox, and would appear contrary to their stated aims of helping store owners.

If this is how a business is managed, and based on 20 years of ecommerce, I would recommend not using the themes or apps of Out of the Sandbox.

Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.

You buy the theme and now they want you to pay to be able to update theme automatically? Greedy. Greedy. Greedy. That is a service that we shouldn’t have to pay for, especially when it was provided for us originally - and now they’re doing ‘take backs’??? Plus I go into the app to figure out how to unsubscribe and there’s no info!! Don’t buy from them if you haven’t yet.

Greedy people.
Buy their premium theme and now they want to take away the free update feature and charge you 9$ per month. To update.
Else do customize from scartch everybtime.
Greed at its top.
Dont buy anymore.

I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
Thank you!

It does exactly what it is intended to do. Update.. When there’s a problem they respond promptly and professionally. It is why I chose to invest in a Shopify approved theme. They got your back.. Thanks

Avoid these guys. Paid £300 for the turbo theme and it’s broken. The dymanic shopping buttons can’t be relied upon and only work 20% of the time and now I’m getting loads of errors from google because the product schema is not correct. An issue that seems to be badly affecting all their customers yet they haven’t even updated the theme to resolve this.

Registering: Easy
Updating: Easy
Result: Better UI and better performance when doing auditing of page speed etc.

Page speed was up 5 points from 53 to 58 on "audit" in Chrome devtools. Moving from 3.0.1 to Latest.

It also does not publish the updated theme automatically and there are no surprises.

Love the app. The app helped a lot when doing modification and customizations to a theme. Cuts a lot of manual work after each up update of a theme. But do recommend to check if your theme is supported by the app out of the box.

www.pocketvape.com

difficult to work with. Resistance to helping their client. Days to get help but it is false help!

Been using this theme updater for a while now. Had no issues with this very simple to use, an excellent time saver. Love it.

lalabella.uk

A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk

works great every time, i would recommend this app to anyone who used their themes!

No phone number for clients. Lame

Cool idea, but seems to endless mindless errors.
Throws out an error at a specific location that doesn't even have code at it.

I search through and find the code it's referring to and do the suggested 'fix' (which doesn't make sense in the first place) and it repeats a similar error elsewhere.

I've done some custom stuff but nothing extreme or even related to where the errors are.... Going to uninstall completely and have to do it the old fashioned manual way. Was looking forward to pulling my hair out anyway for the long weekend :D

We're happy with the app and team support! Awesome!

Saves so much time and like that it brings over most customizations too! Great job OOS!

Great App. Very easy to use!! Highly recommended

https://www.kinkytoy.shop
https://www.kinkytoy.store

I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And 350 Dollar is on the top of the template prices.

Very happy! We were really hesitant about using this since we have invested a lot of time and money customising our site and were not sure how well it would work.
It's been a nightmare updating previous themes we've had but with this app we were literally up and running the latest version within 10 minutes! Amazing...thankyou!

We've been on the Shopify platform for coming up on six years now and the evolution of the theme features on Shopify has been nothing short of phenomenal. Keeping up every step of the way has been Out of the Sandbox. It has leveraged and extended every new advancement in Shopify theme functionality to bring fantastic, conversion-enhancing features to the masses.

Theme Updater is a natural outgrowth of Out of the Sandbox's expertise and a real blessing given the complexity of otherwise updating to take advantage of new features the company reliably roles out. We previously avoided updating our heavily customized theme like the plague. Now, most of it happens seamlessly with the areas in need of manual attention detailed.

On top of that is top-notch support (thanks Salman!). So we strongly recommend Out of the Sandbox themes and this app to make upgrading a lot less tedious and downright simple if you only make modest code changes here and there.

Great update so we don't have to re-do the whole site each time. If you have a Out of the Sandbox theme this is a must have.

Great app! I recommend themes from Out of the sandbox

Great app, very useful when using any of the Out of the Sandbox themes.

Simple app that installed easily and seems to work as described. I have not been able to update my them Turbo theme yet, but am certain the this app will save many hours of work.

https://www.kinkytoy.store

Theme Updater as been a great addition to our store, www.manemanagement.com. Our customers love the app even though they have no idea of the inner workings. It just works seamlessly with our store!