Theme Updater & Backups | OOTS , 271 vurderinger
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We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription?
How could you screw over your customers like this?
I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product!
Also some detail on how to upgrade manually would be handy.
To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?
Our Turbo theme was 5 years old and 4 major versions behind the latest release. We purchased 1-years subscription to the Theme Updater and it handled the update extremely well. There was a tiny niggle with some drop-down styling but OutOfTheSandbox Support team jumped on it and it was sorted immediately. Well done guys and thanks for your amazing support.
Hi London Advanced Motorcyclists team!
We really appreciate you taking the time to leave this review!
Theme Updater is an awesome way to simplify the update process and we are glad to hear that you were able to update your Turbo theme to the latest version!
All the best,
Out of the Sandbox
A much needed app but it does not carry over all of the previous theme's customizations.
We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company
Hello there Intuitive Code team,
Thank you for taking the time to provide your feedback and sorry to hear you were having issues getting in touch with us.
We are dealing with a fairly high volume of support queries so our response time is currently longer than we’d like, so your feedback is certainly understandable.
It does look as though you’re using the Pro plan version of our app, so you do have access to priority support. It appears your emails weren’t sent in via the Updater App which is likely why they weren’t received as ‘high priority’. I realize this current method for accessing priority support isn’t ideal, but I’m happy to say we’re working on updating it so that any correspondence you send will be sorted based on your email address. If your email is linked to the Pro plan, it would then automatically come into our high priority queue which would allow us to reply much quicker to any questions you have.
I’ve gone ahead and sent along a separate email as well to address any concerns and issues you were having, so please feel free to reply there with any other questions or concerns you may have.
Thanks again for your feedback.
All the best.
Love the OOTSB team and products. This updater app makes it super easy to implement new theme versions. We've used the Turbo theme for four years and love it.
Hi Flush Packaging team!
Theme Updater Plus is a must-have for updating your theme to the latest version, and cuts out so much of the heavy lifting that theme updates typically have.
Thank you for your review, and we are glad to hear that you updated to the latest Turbo theme!
All the best,
Out of the Sandbox
So far this has worked pretty well with our heavily customized Turbo 2.1 Update. We had extensive customization in a few files but they were easily fixed by hand. Will definitely continue using.
Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!
Hi Redback One team!
Thank you very much for your feedback - A member of our support team has reached out to you via email!
All the best,
Out of the Sandbox
Stay away from Out of the Sandbox themes. First you pay dearly for the theme, then if you want to apply the theme upgrades you will have to pay 9$ a month for a service that you will use 2/3 times in a year.
But what is your choice? None. Because to update the theme manually it's a nightmare. I am going to find a better theme that doesn't charge me for updates. I am not happy.
I had previously left a different review, but they reached out and helped right away. Great customer service & I'm pleased with the app.
Themes are great support is still garbage after 3 years!
Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days.
Hi DucabikeDirect team!
We’ve repaired the ‘clear’ function for the collection filters and confirmed this was a bug in that theme version. It looks like Theme Updater was used to successfully update to that version (just had a theme bug!).
Revisiting the email thread, it looks like we received your initial email Wednesday afternoon and we provided our first meaningful reply by Monday.
Our team patched the affected theme file for the repair and future theme versions will include the fix. We hope it is clear that this theme error isn’t due to Theme Updater’s performance in this case.
All the best,
Out of the Sandbox