Theme Updater & Backups | OOTS , 265 recensies

After extensive research of multiple Shopify themes, I have decided to provide my rating for my paid Premium Turbo theme.



Here are my reasons why:



I initially opened my store over three years ago. I opened my store during the pandemic, and was initially selling mask. However, I knew at that point that in the future, I wanted to also sell apparel. At that time I hired a designer to create my Shopify for me. I was not familiar with themes, or anything to that extent as I paid the designer to do all the work. I closed my store a year into the pandemic, and put a in construction notice on my store front, as I rebuilt for my apparel store. The designer who built my Shopify store used the turbo theme. As back then I was not familiar with how themes were placed into Shopify. I am now under the impression that the designer used either his own turbo theme, or a stolen turbo theme on my store. Because I was familiar with the turbo theme I ended up purchasing the theme myself about six months ago not even bothering to look at other themes, that was 100% my mistake.



I have recently in the last 2 month or so been reviewing Shopify dedicated themes themself (Both Free & Paid) and wow is all I can say! Dedicated Shopify themes offer way more ability for customization than the turbo theme, which is supposed to be a premium theme. The Shopify themes allow you to do basic things as changing margins/padding/spacing in each section, using gradient colors, they provide product tabs with icons, some of the themes also allow you to upload your own icons, they allow you to choose the background color of your pop-ups, they also allow you to use pages as dynamic sources in collapsible product tabs (to allow you to have a size chart), Some themes even come with built-in cookie banners, they also provide count down timers and much more. all of these things that I’m mentioning here that come with Shopify themes do not come in the premium turbo theme.



The Turbo Theme is a Good Theme, however, it’s one of the oldest themes on the market and I believe it has a lot of catching up to do, especially to simple basic features that are standard on Free Shopify Themes.

Whenever you reach out for assistance they typically state that they will submit feedback on your behalf or refer you to a developer for assistance.

Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert".

If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that.

EDIT: Regarding their reply... My theme settings were able to be transferred over to my new theme because I did it all manually myself. Please don't try and infer that this app had anything to do with that. Come on now.

Sorry but it's rubbish. It just doest even try to update the theme. Just installs a clean new copy of the updated version.

There is always an error or something that stops it working - but then nothing works at all. Been trying on and off for months.

In response to developer response - It transfers nothing over, not even the colour scheme. I understand the limitations of custom code of course - but it makes zero effort to even try and work with unaltered templates.

Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs.

This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.

ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.

Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).

We paid $89 to use this app to update a theme that was registered and compatible. It did not carry over any of the work we had put into customizing the theme through the Shopify sections and theme editor. We're not even speaking about development work - just settings through the theme. The quotes we have gotten from developers to carry over the settings have been extremely expensive and all over the place. It's as if developers know you're in a tough spot s they see how much they can charge you. Do not make the same mistake we did - they do not issue refunds and there are tons of bad reviews here for a reason.

Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not working and being full of bugs.

Superstore theme - awful - full of bugs! The filters and the menu stop working when I select the infinite scroll pagination. Support has been unresponsive and does not seem to care. Avoid out of the sandbox. Worst company I have ever come across