Recensioner (275)

Helhetsomdöme
3,8
Antal per omdömesnivå
  • 49 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 6 % av omdömena har 2 stjärnor
  • 35 % av omdömena har 1 stjärnor
23 september 2019

I'm in complete agreement with all the recent (re)views of this company. I've bought two of their themes; Turbo ($350) and Flex ($450). One of the main reasons we chose to buy these themes is because the FREE Theme Updater helps to make their very high price tag slightly more digestible. Their recent decision to start charging for this app is a ridiculously shady move; luring people in with a free service and subsequently charging for it is the ultimate form of greed.

...And before someone replies to this review suggesting that manual theme updates are still free - the idea that manually updating the theme is supposed to replace the Theme Updater is laughable.

This behaviour coupled with THE WORST customer service we've ever come across, is enough for us to leave $750 on the table and go in search of a company that values their customers.

This is quite frankly disgusting behaviour. AVOID AVOID AVOID.

Duomu
Tyskland
7 månader användning av appen
30 november 2016

A much needed app but it does not carry over all of the previous theme's customizations.

Yudanshafightwear
USA
Ungefär 4 år användning av appen
20 januari 2021

I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.

Bonny Fiber Supplements
USA
3 månader användning av appen
10 mars 2022

After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.

Laska by nature
Bulgarien
Mer än 4 år användning av appen
Out of the Sandbox svarade 10 mars 2022

Hi Laska by nature team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.

A member of our support team will reach out via email shortly!

2 oktober 2018

A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk

Katys Boutique
USA
Mer än 3 år användning av appen
18 september 2019

You buy the theme and now they want you to pay to be able to update theme automatically? Greedy. Greedy. Greedy. That is a service that we shouldn’t have to pay for, especially when it was provided for us originally - and now they’re doing ‘take backs’??? Plus I go into the app to figure out how to unsubscribe and there’s no info!! Don’t buy from them if you haven’t yet.

Surfer Girls Kick Ass®
USA
6 månader användning av appen
Redigerat 1 oktober 2019

I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates.

I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order!

I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem.

What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify!

We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!!

I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.

We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of!

I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed!

UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.

Bella Lino Linens
USA
5 månader användning av appen
Out of the Sandbox svarade 8 januari 2020

Hello Bella Lino Linens!
Thank you for the review, for updating the review with your more recent remarks, and for sticking with Out of the Sandbox for your theme choice on Shopify.
We're glad we had a chance to look into this issue deeper, and we share your concerns around theme updates when working with customizations and apps. As themes, apps and the Shopify platform change over time, updating and ensuring compatibility can become complex and time consuming. While the Theme Updater App can make some of these updating steps quicker and easier (obtaining the new version, carrying over previous setting configurations, carrying over compatible code customizations), some aspects of updating still require special consideration (especially app installations and more complicated code customizations).
Unlike the Wordpress platform where much of the updating process occurs automatically affecting themes and the platform simultaneously, updates on the Shopify platform generally require a number of manual steps. The Theme Updater App is unique to Out of the Sandbox (and Pixel Union) themes, and offers time-savings by addressing some of these manual steps automatically - however, it remains that past app installations and code customizations may require special attention (from app support or a custom developer, depending on the nature of the modification) to ensure compatibility with a new version of the theme, like in the normal updating process on Shopify.
We take this review to heart, and will continue to improve the experience of the Theme Updater App to make the outcomes and expectations clearer - the Shopify ecosystem is vast, and offering an updating tool that can ensure ongoing compatibility with the wide array of apps and customizations is an ongoing challenge; trust that Out of the Sandbox is in your corner for making this process as easy and quick as possible!
Sincerely,
The Out of the Sandbox Team

8 december 2022

The theme and service will not be fulfilled this year, I bought it two years ago. Now, upgrades cost extra money. Support tickets take longer to process. I quit. Bravo!

uni
Hongkong SAR
5 månader användning av appen
Out of the Sandbox svarade 9 december 2022

Hi uni team!

With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!

The Theme Updater does have monthly and yearly subscription options, but it does not look like you currently have a subscription to the Pro Plan of the Theme Updater.

With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.

Thank you very much for your feedback!

All the best,
Out of the Sandbox

Redigerat 4 mars 2020

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver?
I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next time I will make sure I go down the right route when I try to contact your team, thanks for the explanation Sandbox, is much appreciated.

Security Bollards Direct
Storbritannien
Mer än 4 år användning av appen
Out of the Sandbox svarade 4 mars 2020

Hello Security Bollards Direct Team,

We’re sorry for the frustration here.

We do our best to respond to support requests within 24-48 hours (business days) however, it’s possible that there might be some delays caused by increased traffic.

I have reviewed your most recent correspondence with our support team. We’re sorry for the delay you experienced but it should be noted that the requests you sent to us were not sent through the Priority Support channel.

The Pro Plan subscription for the Theme Updater app grants you access to the Priority Support channel. To access this channel, you can open the Theme Updater app and select Actions > Contact Priority Theme Support.

If the support request is not sent through the app with the Contact Priority Theme Support button, your request will be sent to the general support queue, instead of the priority channel.

We have more information about accessing Priority Support for you here: https://help.outofthesandbox.com/hc/en-us/articles/360026083613-What-is-Priority-Theme-Support-

I hope this clears things up, please do not hesitate to reach out to us in the Priority Channel if you have any additional questions about the theme or the Pro Plan.

All the best,
The Out of the Sandbox Team

Redigerat 16 januari 2022

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.

TITAN X
USA
Ungefär 3 år användning av appen
Out of the Sandbox svarade 7 januari 2022

Hi TITAN X team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.

A member of our support team will reach out via email shortly!