Theme Updater & Backups | OOTS , 272 รีวิว

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.

For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.

I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.

Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..

This was the email response I received:

"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.

As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."

Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.

Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.

For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..

The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.

I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.

I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.

I've been using the Theme Updater & Backups app for a while now to manage the theme on my Shopify store, and it has been an invaluable tool. The app makes it easy to upgrade my theme to the latest version with just a few clicks - no more having to check for updates and handle complicated uploads and installations manually.

A crucial feature that I depend on is that it highlights any custom changes I've made that won't carry over when updating to the new theme version. This makes it a breeze to quickly copy over any key custom CSS, code edits, or other modifications I've made after installing the updated theme. Without this handy feature, I'd risk losing necessary tweaks every time I update.

The support team is also excellent. I've contacted them several times with issues or questions, and they are very responsive. They take ownership of inquiries and will follow up with you until everything has been resolved.

Overall, I recommend the Theme Updater & Backups app to any Shopify merchant looking to simplify theme updates and implement robust backup protection. It has saved countless hours and given me confidence that my store data is safe. I don't know how I managed my theme without it!

Used the theme updater and ran into a small problem. Contact support and issue was addressed and fixed with hours. Would definitely recommend this to all.

John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!

Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date.

Support is absolutely great! Prompt and can spot the theme issue right away.

It found a few problems, but they were easily dealt with.