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Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert".
Hi Health & Light Institute team!
It looks like you may have left a review of a theme on our Theme Updater Plus app listing!
Not to worry - here is a little context to better explain why your third party customizations may not have all been brought over from your vintage theme to an updated Shopify Online Store 2.0 theme.
Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
Some apps and customizations might not be compatible with Online Store 2.0 themes. We recommend referring to your app's documentation or contacting the app developer if you are not sure, or have questions about your third party apps.
Additionally, for any customization requests that fall outside of a theme developers scope of support, it is common for them to encourage you to reach out to the original developers who made the change, or engage the assistance of a third party developer.
All the best,
Out of the Sandbox
Must have if you run OOTS themes, works great!
You have to pay to update a theme you've already paid $180 for! I have purchased several themes from Out of the Sandbox and now I have to pay monthly to update them, too. Greedy! Will not continue to use them or buy from them again.
Hello XBODY UK,
Thank you for highlighting your experience with the Theme Updater App and your Out of the Sandbox themes. I have some details to share with hopes I can clarify a couple aspects of your remarks for you and other merchants interested in our Themes and updating tool:
- On the Shopify platform, updated theme files are free if you have previously purchased a theme. Whether from the Shopify Theme Store or from our site, updated default versions of the theme you purchased are available free of charge upon request (or from revisiting the Theme Store listing for purchases from the Theme Store)
- You do not need to pay to update your theme on Shopify; with the normal process of updating (installing the new version, reconfiguring settings, manually carrying over past code customizations), updating a theme has no direct cost involved - however, this process can be time-consuming, and past customizations may need special attention from a developer
- The Theme Updater App is totally optional to use; the app provides time-savings and convenience by addressing the steps of a manual update automatically (by automatically obtaining the most recent version of the theme, automatically carrying over past theme settings, and detecting past code customizations while assisting with carrying them over to the new version)
- The Theme Updater App's updating feature can be used for free for a year following the purchase of a theme, so you can enjoy the time-saving and convenience benefits while figuring out if you value these benefits to justify an ongoing subscription following the free year
Thanks again for the remarks - we understand there's a need to make this point clearer: the Theme Updater App is NOT required to update your theme - the app is a tool to automate parts of the update to make the updating process faster and easier (which requires a subscription to use after the first year of owning the theme).
I hope this helps, and clears up similar concerns for other customers! Feel free to reach out to our Support team with any other questions this brings up. :)
We wish you all the best with your online store!
-Out of the Sandbox
TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.
Hi Amanda Marcucci team!
We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a modified theme file and repaired it.
The issues preventing your Turbo theme from updating were stemming from a third-party SEO app installed on the shop. The integration affected a critical theme file for Theme Updater compatibility (schema file).
Unfortunately, a Shopify server error prevented you from confirming this repair.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer).
I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update.
Now 4 months later the bug is still there and the customer support as unhelpful as before.
I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB.
So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed.
Besides all this, premium support means waiting 5 working days for an answer it seems....
Hi there,
Sorry to hear that you haven’t had a great experience with the updater app as well as our support team - we certainly strive to provide solutions as promptly as possible, but in this case, the issue has been very difficult to reproduce and troubleshoot. Without that ability to consistently reproduce it, it becomes a challenge to find the cause of the issue, thereby making the solution even harder to find. While we take each reported issue seriously, some can certainly present more difficulty and complexity.
With our theme updates, we aim to provide solutions for issues like you’ve experienced, but each update may also address other issues which can take extensive testing. Having said all of that, we can certainly appreciate the importance of this issue and the potential impact it may have, so we do apologize for the time it’s taken to sort this out. We’ve sent along an email to you if you’d like to discuss some options a little further, and hopefully we’re able to come to a solution there!
Does exactly what is says it does on the tin - great customer support also.
I have used this app on several occasions and so far it has worked flawlessly. I highly recommend anyone to have this app so they can keep their themes up to day and working properly.
Hi Gift Basket Village team!
Thank you for leaving us such a great review - we are glad to hear that you have updated to the most recent version of Expanse using Theme Updater Plus!
All the best,
Out of the Sandbox
Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.
When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!
Hi Welburn Gourd Farm!
Thanks so much for your review! We're glad to hear that the Theme Updater App has been both beneficial and a time-saver during the updating process.
I recently purchased the Parallax theme and just about have my store set up to open and now I get an email saying to automatically update the theme is now $9 per month. I honestly wish this would have happened sooner so I would have purchased a theme from a different provider.