Theme Updater & Backups | OOTS

I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates.

I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order!

I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem.

What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify!

We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!!

I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.

We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of!

I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed!

UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.

The theme and service will not be fulfilled this year, I bought it two years ago. Now, upgrades cost extra money. Support tickets take longer to process. I quit. Bravo!

Theme is good but there could be some basic enhancements for the price charged. First one is the mobile slider. There is no provision to upload mobile version of slider. Second, mobile filters are unorganised, they should be consolidated to show all tags such as Color, fabric etc.. under one filter and then sub-filters.

I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.

is good to deal with

I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.

Company downloaded without consent - this has been paid for several months without us knowing! AVOID

Last year in July 2018 I rated with 5 stars as you can see at the end of this now updated review. Changing to three stars now.

The numerous negative reviews of the last two days clearly show the displeasure of the users about the upcoming pricing model of OOTS for the Theme Updater App. And I can only agree as I’m angry as well.

While many of the reviewers mentioned technical issues with the Theme Updater App I can only report positive things from my experiences with two shops (both with the Turbo Theme). So far all updates with the free basic version of the app have worked without any problems at all.

But now to pay a monthly fee although there is an update available only each two or three months is nonsense in my view.
Anyway, also here it’s to dare, that it is possible to subscribe the moment if you want to do an update and then cancel the update immediately afterwards. So if you want to update your theme for example only two or three times a year, you can simply subscribe for two to three times a year for 30 days each! Instead of $108 you can end up with $18 or $27 per year. Due to this flexibility, my rating is not quite as negative.

But in one point I agree with most other users: Your support is regularily unsatisfactory. As already mentioned by other reviewers the friendly advice to contact one of your development partners seems unfortunately to be part of your standard procedure.

And even worse, I think that OOTS doesn't have any plan to support Shopify's recent possibility to state base prices. At least that’s the statement I received from the support. And this is beyond doubt not understandable, as base prices in Germany and many other European countries are mandatory by legal terms for numerous product types. It is incomprehensible that OOTS does not update the topics here accordingly and thus deliberately avoids a massive business potential in Europe.

Dear OOTS Team; you have mega cool themes, a fantastic Theme Updater App ... but the list of negative points is getting longer. The unsatisfactory support, the refusal to support this basic functionality of base prices, is now followed by a questionable licensing policy.
Too bad .... With thoughtful greetings from Germany.

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Just fyi my former 5* rating from July 2018 before I made some negative experiences with the OOTS support and at a time while Updater Theme was fro free.

Super valuable App! Had our store running on Turbo theme v3.0.3 and performed upgrade to latest v.3.1.0 half an hour ago. Whole process of applying a new version incl. adoption of our tweaks and customization changes took approx 3-4 minutes. Afterwards, a manual adoption of language files was required as outlined in the app description. So, uploaded my used v.3.0.3 language files to TextWrangler editor and compared these two files to the v3.1.0 default files. Review of differences took another 5 minutes including applying required additions to new v3.1.0 language files. Overall, whole upgrade process done in less then 10 minutes. Couldn't be easier! Great app, OOTS-team.
Greetings from Germany.

This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox

Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.