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We have added the scrolling images and collection list sections from Theme Updater & Backups to our website. They definitely enhance the appearance of our website. We had some minor technical glitches with scrolling images not displaying correctly with our theme that tech support was able to resolve.
Hi Windfall Jewelry team!
Thank you for your review of our Theme Updater app and Theme Sections!
All the best,
Out of the Sandbox
The updater works very well as I have used it for three updates with no issues. I would appreciate more details in the release notes.
Hi JK Taylor US team!
We are glad to hear that Theme Updater has been such an important part of your store's update process!
And thank you for the feedback on the release notes - we are always open to hear how we could improve our app and our documentation.
All the best,
Out of the Sandbox
Theme updater is easy to use as it carries over all your custom codes to the new theme at the press of a button. I do end up with coding 'conflicts' arising each time, but you just have to look at the code and make your own judgment on which code to accept. I either kept it to the same code or selected the one for the new theme. I don't trust the Ai version.
When updating it will give you a new draft copy of the theme so you don't mess up your Live one. You can always view and check the draft copy to make sure all your customisations are still in place and that everything looks ok before publishing and making it Live.
Hi Epically Beautiful team!
Thank you for your review, and we are glad to hear that you are finding such value from using Theme Updater to update your theme. If you have any insight or feedback into what would make the app 5-star worthy, we want to hear it!
Feel free to reach out to our support team with any feedback and questions, anytime.
All the best,
Out of the Sandbox
Out of the Sandbox has been my trusted theme partner for years. The theme’s update package makes upgrading my website easy and consistent. Additionally, Out of the Sandbox's responsive technical support consistently resolves any issues promptly. It’s an outstanding theme with reliable, top-notch support. Thank you so much!
Hi AME Jewellery team!
We are so happy to hear that you have gotten such great value from your theme, and from our Theme Updater app!.Thank you for such a wonderful review!
All the best,
Out of the Sandbox
I had a great experience working with the Out of the Sandbox team. They were incredibly helpful and responsive throughout the entire process—from guiding me on how to purchase and register the Flex theme, to answering all my questions with patience and clarity.
Their support team made everything easy to understand, and I truly appreciated how smooth and straightforward the experience was. I’m very happy with the service I received and would gladly recommend Out of the Sandbox to anyone looking for high-quality themes and excellent customer support.
Thank you for the great service!
Hi iStore Nigeria team!
Thank you for such a detailed review - so glad to hear that our support team was able to assist, and that you are enjoying your Flex theme!
We are here to assist with any questions that come up, and if you need any assistance with Theme Updater, please do not hesitate to reach out to our team in the future.
All the best,
Out of the Sandbox
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary.
Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team!
Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help.
We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket.
We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket.
All the best,
Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
This is a great companion app to the OOTS themes.
We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey!
The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.
Hi Heartwork Inc team!
Thank you for the wonderful review of our support team and of Theme Updater!
We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme.
All the best,
Out of the Sandbox
Sustainable and Regularly Updated
I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons:
- Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...).
- Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates.
- Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.
Hi Cuisine-Pratique team!
Thank you very much for your review of our support and Theme Updater. We are so happy to hear that Theme Updater is helping to streamline your Turbo theme updates so you can continue to use it with all it's newest features!
All the best,
Out of the Sandbox
Just received a DMCA Takedown Notice from these guys,
No direct support contact on their page
Their register page is not working :
https://register.pixelunion.net/
Just had AI bot that is unhelpful
Also their reset password link is not working,
this is the email from Shopify
This is the email we received, with one day to action this otherwise our site will be taken down,
I am not impressed.
We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:
https://outofthesandbox.com/collections/turbo-theme
Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:
Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.
If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.
Thank you for your attention to this matter,
Shopify Trust & Safety
