整体评分
3.9
每个评分等级的数量
  • 49% 的评分是 5 星
  • 7% 的评分是 4 星
  • 3% 的评分是 3 星
  • 6% 的评分是 2 星
  • 34% 的评分是 1 星
2024年4月25日

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.

For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.

I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.

Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..

This was the email response I received:

"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.

As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."

Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.

Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.

For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..

Mr Collectable
澳大利亚
1年多 人在使用应用
Out of the Sandbox已回复 2024年4月29日

Hi Mr Collectable team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!

We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us.

We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you.

All the best,
Out of the Sandbox

2024年4月25日

The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.

Naked Faire
美国
大约2年 人在使用应用
Out of the Sandbox已回复 2024年4月29日

Hi Naked Faire team!

So glad to hear that the Theme Updater was able to help you streamline your theme's update process - thank you for leaving such a wonderful review of the app and our support team!

All the best,
Out of the Sandbox

2024年2月13日

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.

Lochtree
美国
4年多 人在使用应用
Out of the Sandbox已回复 2024年2月14日

Hi House and Loft Living team!

Thank you very much for your wonderful review! Updating themes can be a daunting task, and we are so happy to hear that Theme Updater was able to streamline that process for you.

All the best,
Out of the Sandbox

2024年2月7日

Out of the Sandbox, specifically their Turbo theme, is key to our website success. The feature set is amazing, but honestly time consuming on the initial set up. Thankfully, the theme updater app was created and has taken our site maintenance struggles away.

Now, when Turbo or Shopify releases updates, it's a simple matter of checking this app, clicking a couple buttons, and we are up with the latest styles and technology.

There is only one app in our stable that requires hands on help fixing, but that developer is also quick to respond.

This app pays for itself in time savings, without a doubt.

Mystic Knotwork
美国
接近7年 人在使用应用
Out of the Sandbox已回复 2024年2月9日

Hi Mystic Knotwork team!

Thank you for taking the team to leave us such a wonderful review! We are excited to hear that Theme Updater Plus has made such an impact on your store's update experience.

All the best,
Out of the Sandbox

2024年3月21日

I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.

Emily Kidson
英国
2年多 人在使用应用
Out of the Sandbox已回复 2024年3月22日

Hi Emily Kidson team!

We are happy to hear that the Pro plan of Theme Updater helped to streamline the update process for your theme! Thanks for taking the time to leave us a review of both out app, and our customer service.

All the best,
Out of the Sandbox

编辑时间:2024年3月3日

I've been using the Theme Updater & Backups app for a while now to manage the theme on my Shopify store, and it has been an invaluable tool. The app makes it easy to upgrade my theme to the latest version with just a few clicks - no more having to check for updates and handle complicated uploads and installations manually.

A crucial feature that I depend on is that it highlights any custom changes I've made that won't carry over when updating to the new theme version. This makes it a breeze to quickly copy over any key custom CSS, code edits, or other modifications I've made after installing the updated theme. Without this handy feature, I'd risk losing necessary tweaks every time I update.

The support team is also excellent. I've contacted them several times with issues or questions, and they are very responsive. They take ownership of inquiries and will follow up with you until everything has been resolved.

Overall, I recommend the Theme Updater & Backups app to any Shopify merchant looking to simplify theme updates and implement robust backup protection. It has saved countless hours and given me confidence that my store data is safe. I don't know how I managed my theme without it!

Select Beauty
挪威
3个月 人在使用应用
Out of the Sandbox已回复 2024年3月4日

Hi Select Beauty team!

Thank you for your amazing review! We are so happy to hear that using Theme Updater was able to streamline your theme's updating process, and that our support team was part of that process!

Updating your theme manually without the assistance of Theme Updater can be a big task, and we are glad that we were able to help you get onto the most recent version of your theme faster and easier.

All the best,
Out of the Sandbox

2024年2月28日

Used the theme updater and ran into a small problem. Contact support and issue was addressed and fixed with hours. Would definitely recommend this to all.

Primespec1
加拿大
大约3年 人在使用应用
Out of the Sandbox已回复 2024年2月29日

Hi Primespec1 team!

We are glad that our support team was there to assist, and that Theme updater app was able to help streamline your shop's update! Thank you very much for your review!

All the best,
Out of the Sandbox

2024年2月14日

This app really helped us gain confidence when the time came to update our theme version. The support we received was top notch and came at a time when we were starting to wonder who we could ask for support.

I highly recommend this app and service!

MAIWA
加拿大
3年多 人在使用应用
Out of the Sandbox已回复 2024年2月16日

Hi MAIWA team!

Happy to hear that Theme Updater has been a valuable tool for you and your business! We take great pride in our app and support, and appreciate your wonderful review.

All the best,
Out of the Sandbox

2024年3月6日

John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!

ISONIA
英国
大约2年 人在使用应用
Out of the Sandbox已回复 2024年3月7日

Hi ISONIA team!

So happy to hear that our support team was able to lend a hand, and that Theme Updater was part of your store's update process!

All the best,
Out of the Sandbox

2024年4月8日

Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date.

Handmade Candles | Candlellation
英国
接近3年 人在使用应用
Out of the Sandbox已回复 2024年4月9日

Hi Handmade Candles | Candlellation team!

So glad to hear that Theme Updater was able to streamline your shop's update! Updating your theme can be a big task, and we are so happy to hear that using the app was able to make this experience much smoother.

All the best,
Out of the Sandbox