Theme Updater & Backups | OOTS

I'm super impressed with this app - surprising visibility into theme customizations and ability to carry those through release updates. Thanks folks.

https://www.dopeboo.com

Very easy to use. Out of the Sandbox has great themes and a great updater.

I subscribed to the ProPlan of this app on Wednesday 4/1/2020 and, on the same day, I contacted ProPlan support asking a couple of questions via the correct link inside the app interface. Today is Saturday 4/4/2020 and no reply has been received, even though they promise priority support for ProPlan Subscribers. 72 hours is by no means priority support.
Additionally, after I subscribed to the ProPlan, the section on How to Update still says the following:

"If any error messages are received when updating your theme to the latest version, all customizations to the mentioned files will need to be carried forward manually. If you need assistance with carrying over your previous customizations, we'd recommend reaching out to some of our recommended experts."

Here it is paramount to mention that the ONE AND ONLY point of this ProPlan subscription is to GUARANTEE a fully automatic, hassle-free theme update. The second I have to manually carry forward my customizations, I should be refunded for my subscription. I also asked about this on my support request three days ago, but I have received no response.
Please contact me ASAP with full response to my support request, including a clarification about what happens when the app does not work. Do I get refunded for a non-working app?

Of course, elaborate codes may experience problems when migrating to a new version. Especially if custom code was used. If this should be the case, the support helps out promptly and competently. Usually the update works without problems and with only a few clicks. Basically, a great service that other themes do not offer.

Very happy! We were really hesitant about using this since we have invested a lot of time and money customising our site and were not sure how well it would work.
It's been a nightmare updating previous themes we've had but with this app we were literally up and running the latest version within 10 minutes! Amazing...thankyou!

It works just fine. Thumbs up. You can contact support in case you have any issue and they WILL help.

We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription?

How could you screw over your customers like this?

I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product!

Also some detail on how to upgrade manually would be handy.

To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?

Must have if you run OOTS themes, works great!

We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company

Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!