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Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!
I agree with the others - I purchased and always recommended outofthesandbox because of their vast knowledgebase and continual updates - but now along with paying for the themes we have to pay for the privilege to easily update - you're turning against your own loyal customers and moving goalposts - not cool
Hello The Architectural Forum,
Thank you for taking the time to review our app. We understand your frustration, but we wanted to follow up on this review to clarify a point regarding the update process.
Purchasing a theme comes with free updates for life. These free updates come in the form of brand new files of the latest version of the theme. The new version of the theme does need to be rebuilt, as is the standard process for updating any Shopify themes.
Our Theme Updater app was developed to provide a shortcut for updating. The app can update a copy of your theme while preserving your home page sections and theme editor settings.
We have recently implemented a subscription fee for the app, but all new theme purchases come with a free year of the app’s Basic Plan. The free year begins from the date the new theme file is registered in the app, a process which is necessary to unlock the updating feature.
So in short, any purchase of our themes comes with the guarantee of free updates for life following the normal Shopify procedure for updating. The app is also free for the first year with the theme, after which, a subscription is required to continue using the Theme Updater app.
We’d be happy to answer any additional questions you have regarding updating the themes, or any shop-specific questions you might have. You can reach out to our Help Centre here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
The Out of the Sandbox Team
Really obnoxious bait-and-switch money grab. I've bought several themes from this company in the past but won't do business with them in the future, and am on the hunt for a new theme now.
WORST PURCHASE OF MY LIFE! If you want to torment yourself & get nothing done & be set back months then BUYER BEWARE as you purchase. NO SUPPORT at all! No live chat, no phones, and emails are pointless replies that do not help at all. Features like HTML5 video don't work as advertised so emailed them and they won't help make it work then decide to install bare minimal version but first have to update to latest version and when try to do that then site says cannot validate purchase! So no version of Turbo theme is possible to download after paying $350!
Hello Heart Pup Team,
We're sorry to hear about the difficulties you've had with your theme and with our support team. While we cannot provide over the phone support or a live chat, we are committed to supporting your theme and it's built-in settings and features in any way we can through email correspondence.
In order to use the Theme Updater app, you need to register your theme license. When you purchase a theme, your license is attached to the email you used at the time of purchase.
We have received your support request about your difficulty with registering with the incorrect email address, and it's great to see our response made it to you and that you have successfully registered with the correct email address - you should now be able to update your Turbo theme to the latest version. We're pleased we were able to help you with this one, but feel free to respond to the message to let us know if anything else is amiss.
Regarding the HTML5 video issue, we'd like to work with you to inspect the issue and provide support - we haven't been able to receive a reply to our messages to assist with the issue, but we're still keen to help! Feel free to reply to our previous messages, this message, or the request for a Collaborator account, and we'll be on the case.
At Out of the Sandbox, we pride ourselves on the level of support we're able to offer over email correspondence - we're awaiting your response to our offers to assist you as much as possible; we'd love to get this squared away!
Sincerely,
OOTS Support Team
Makes life easier with this app. Definitely recommended if you use Out of the Sandbox themes.
Although you need to be aware that any custom installations/modifications of the html code will be removed if you update.
So make sure to save and compare.
This whole Theme Updater show is a total rip-off. Out of the Sandbox sells their themes with the promise of providing regular updates for free. Confronted with that they tell you, well, we do but you have to start from scratch and rebuild the whole store if not using Theme Updater, which only comes with an expensive monthly-subscription-scam instead of a one time fee. Out of the Sandbox blames that on Shopify. It looks very much like two companies working hand in hand, trying to suck more money out of their clients who of course depend on them if they want to keep up functionality of their e-commerce businesses. This is absolutely ridiculous!
Hello!
Thank you for the input on your experience with updating using the Theme Updater app; we apologize that it didn’t meet expectations! We take your input to heart as we continue to improve the app to make updating your theme faster and easier.
It is true that updated versions of any Shopify theme you purchased are available for free - however, free updated themes do not possess your past setting configurations nor code customizations. While it is unfortunate that this requires the time-consuming process of reconfiguring the theme to retain your past set-up, you can optionally save this time by using the Theme Updater app, which will 1) obtain the most recent version of your theme, 2) apply your past setting configurations and 3) detect your past code customizations, all in one step, without you needing to do these steps manually.
This is a tool we created to help our customers (Out of the Sandbox and Pixel Union theme users) through the complicated updating process; rest assured, your online store functionality can be retained without the Theme Updater app, but the manual updating process will take more time. The main features of the app are available for free for the first year after your Theme purchase, after which time an ongoing subscription begins, ensuring the app’s time-saving and convince benefits are available for the regular subsequent updates.
Thanks again for the input, and feel free to get in touch (support@outofthesandbox.com) with any questions you have about updating your theme! All the best.
-The Out of the Sandbox Team
Wow. I'm shocked ... I haven't even used this yet. No idea we were being billed. Surprise, surprise! Why not just do a once a year update and charge a flat fee of $150. That's actually reasonable instead of continually updating ... what a mess.
I just purchased a subscription for Theme Updater to save me the job,
However I updated the theme and the app is functionless since it doesn't work at all.
The theme I updated is exactly as if I've installed the theme (EMPIRE by Pixel Union) and there are no changes at all, it's all at its defaults.
This is so annoying.
These are the files which don't have any changes (it's a ridicule amount of files, it doesn't make sense in most of them).
Empire (Dec-23-2019) (May-3-2020) has been successfully installed.
However, 55 template files contained customizations that could not be automatically applied to the latest version.
- Hide template files
assets/Account.bundle.js
assets/Contact.bundle.js
assets/ContainSwatchTooltips.bundle.js
assets/DynamicBlogPosts.bundle.js
assets/DynamicFeaturedCollection-StaticCollection-StaticProductRecommendations-StaticSearch.bundle.js
assets/DynamicFeaturedCollection.bundle.js
assets/DynamicMenuList.bundle.js
assets/DynamicNewsletter.bundle.js
assets/DynamicPromoBlocks.bundle.js
assets/DynamicRichText.bundle.js
assets/DynamicSearch-StaticHeader.bundle.js
assets/DynamicSearch.bundle.js
assets/DynamicTwitterFeed.bundle.js
assets/DynamicVideo.bundle.js
assets/GiftCard.bundle.js
assets/instantPage.min.js
assets/Page.bundle.js
assets/polyfills.js
assets/PXSMap.bundle.js
assets/StaticAnnouncement.bundle.js
assets/StaticArticle.bundle.js
assets/StaticBlog.bundle.js
assets/StaticCart.bundle.js
assets/StaticCollection.bundle.js
assets/StaticFooter.bundle.js
assets/StaticHeader.bundle.js
assets/StaticHighlightsBanners.bundle.js
assets/StaticPassword.bundle.js
assets/StaticProduct.bundle.js
assets/StaticProductRecommendations.bundle.js
assets/StaticRecentlyViewed.bundle.js
assets/StaticSearch.bundle.js
assets/StaticSlideshow.bundle.js
assets/theme.scss.liquid
assets/vendors-DynamicBlogPosts-DynamicFeaturedCollection-DynamicInstagramFeed-DynamicTwitterFeed-StaticCol-09aa5aa9.bundle.js
assets/vendors-DynamicFeaturedCollection-StaticCollection-StaticProduct-StaticProductRecommendations-StaticSearch.bundle.js
assets/vendors-DynamicSearch-StaticHeader.bundle.js
assets/vendors-main.bundle.js
assets/vendors-StaticCart.bundle.js
layout/none.liquid
layout/theme.liquid
sections/dynamic-instagram-feed.liquid
sections/static-article.liquid
sections/static-cart.liquid
sections/static-product-reviews.liquid
sections/static-product.liquid
snippets/cart-item.liquid
snippets/product-form.liquid
snippets/product-grid-item.liquid
snippets/product-price.liquid
snippets/product.liquid
snippets/structured-data.liquid
templates/404.liquid
templates/page.contact.liquid
templates/product.liquid
The template customizations will need to be manually applied from Empire (Dec-23-2019) to Empire (Dec-23-2019) (May-3-2020) only for these individual files.
Hello Ameyalli,
Thank you for sharing these details! We're very sorry for the inconvenience here - the Theme Updater App was experiencing a temporary issue with certain versions, and we believe this version of Empire was impacted. The issue has been addressed, and attempting the update again should result in a more expected outcome.
We have followed up on the support request as well, where we can continue the correspond if there's anything amiss with the update - feel free to let us know the version number of the Empire theme you're updating if the issue persists, and we'll get it squared away.
All the best!
Seems I am not the only one, maybe this company should take a hint!!
Not that great, first I did pay lots of money for a simplistic theme, then they want to charge for an update that is automatic, but of course does not include our customized portions of the theme? Seriously, then they sent an e-mail today letting me know that they will be increasing their Free plan... to $9 a month??! Holy crap that's astronomical for what the app is, so byeee. I will just make my own updater app the only appeal was the free part, then I just copy and paste the custom sections, being that the theme is updated so often I feel the theme is super buggy as well and have had to fix a lot of issues with it in the past. Also a word of advice is update the thing like once every 2 months or more, having to update a theme on a larger site like every 2 weeks to a month is ridiculous.
Stay away from Out of the Sandbox themes. First you pay dearly for the theme, then if you want to apply the theme upgrades you will have to pay 9$ a month for a service that you will use 2/3 times in a year.
But what is your choice? None. Because to update the theme manually it's a nightmare. I am going to find a better theme that doesn't charge me for updates. I am not happy.