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ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones).
Thank you
ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version.
I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.
Hi Sauipe team!
It looks like you submitted this review before reaching out to our support team, but I am happy that we were able to get this issue sorted out for you, and that our support team was able to resolve the issue that was causing these settings from not transferring over in your Flex theme update.
We do our best to make sure that bugs do not interfere with the updating process, but if you have any questions, please be sure to reach out to our support team directly so we can help get you the support you need as soon as possible!
All the best,
Out of the Sandbox
Good app and works great. Some of the way they word things are confusing, but they are responsive when asking support for help.
Hi House and Loft Living team!
We appreciate your feedback and review of the app! We are happy to hear that our support team was able to assist, and we are actively updating the wording in-app to provide clearer steps.
All the best,
Out of the Sandbox
I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.
This worked really well - a few errors copying over my banner subheadings (which I luckily noticed) and one of my assets file (which it told me it hadn't done).
With every update I'm praying for the function to edit the typography on mobile devices... still waiting.
I really recommend Out of the Sandbox, their customer support is brilliant! I use the retina theme and it works really well for me. Check it out: www.geometrico.co.uk
Thank you to Corey at Out Of the Sandbox.
Had a few issues while updating the themes on our stores, but Corey was able to provide guidance every step of the way. Took the stress out of making sure everything had carried over to the updated theme!
Hi Boutique Cafuné team!
Thank you very much for your review, and we are glad to hear that Theme Updater was able to help streamline your theme's update process!
All the best,
Out of the Sandbox
Quick respons! They help me to update the theme and it is perfect!
Hi Artègo Hair Professional team!
Thank you for your review! We are glad that Theme Updater Plus and our team were able to streamline the update process for your Expanse theme!
All the best,
Out of the Sandbox
The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.
This app works really well, if you have any customised code on your site the paid-for version of this is a must. Beware though that you will need to update every line of custom code from your old version to the new version by hand. The app doesn't carry across custom code. If you don't have any custom code then it works perfectly without having to edit any stuff in the backend.
Great themes! So far no update to mine...I'll modify the review once I know it's working. :)
Literally nothing happens, it does not function when I try to open the app. Deleted and reinstalled with the same result. Disappointing.
UPDATE: I believe this was my cookie settings as I tried on another browser and it updated ok. Review changed from 1 to 4 stars.