Theme Updater & Backups | OOTS , 270 条评论

I'm marching around my office beating on an oatmeal cannister like a drum chanting, "THIS IS SO GREAT! THIS IS SO GREAT!"

I'm in complete agreement with all the recent (re)views of this company. I've bought two of their themes; Turbo ($350) and Flex ($450). One of the main reasons we chose to buy these themes is because the FREE Theme Updater helps to make their very high price tag slightly more digestible. Their recent decision to start charging for this app is a ridiculously shady move; luring people in with a free service and subsequently charging for it is the ultimate form of greed.

...And before someone replies to this review suggesting that manual theme updates are still free - the idea that manually updating the theme is supposed to replace the Theme Updater is laughable.

This behaviour coupled with THE WORST customer service we've ever come across, is enough for us to leave $750 on the table and go in search of a company that values their customers.

This is quite frankly disgusting behaviour. AVOID AVOID AVOID.

Great app, very useful when using any of the Out of the Sandbox themes.

EDIT:
Well what you know,
After posting the review below with a 1 star, I was contacted by support staff with suggestions to fix some of the issues.

And while it is still labor intensive and requiring a full rebuild of home page to upgrade from V1.x to V2, which I just completed in 1 day, I have to acknowledge that the developers are monitoring feedback, actioning issues quite quickly, and I do owe them a Thank You and a 5 stars rating.

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Disappointing to say the least.
New theme and its updater should have picked our basic front page layout, rather it produced a fully empty frontage that requires full population, and we can not populate to a decent shape.
Banner image overtaking the top bar and the logo, we can not put logo/bar in a clean space over the bar photo, even after hours of trying.
We had nothing special, and your updater should have replicated our front page but it did not.
Why bother?
Sorry if this is hard worded, but we have no time to re-build site with an update that we do not know what more it gives us.

Theme Updater as been a great addition to our store, www.manemanagement.com. Our customers love the app even though they have no idea of the inner workings. It just works seamlessly with our store!

We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.

You buy the theme and now they want you to pay to be able to update theme automatically? Greedy. Greedy. Greedy. That is a service that we shouldn’t have to pay for, especially when it was provided for us originally - and now they’re doing ‘take backs’??? Plus I go into the app to figure out how to unsubscribe and there’s no info!! Don’t buy from them if you haven’t yet.

This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support agreed the bug was linked to Parallax theme. They fixed the problem that I notified 7 days ago, so I change my review.

I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates.

I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order!

I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem.

What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify!

We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!!

I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.

We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of!

I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed!

UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.

The theme and service will not be fulfilled this year, I bought it two years ago. Now, upgrades cost extra money. Support tickets take longer to process. I quit. Bravo!