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Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
Just received a DMCA Takedown Notice from these guys,
No direct support contact on their page
Their register page is not working :
https://register.pixelunion.net/
Just had AI bot that is unhelpful
Also their reset password link is not working,
this is the email from Shopify
This is the email we received, with one day to action this otherwise our site will be taken down,
I am not impressed.
We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:
https://outofthesandbox.com/collections/turbo-theme
Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:
Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.
If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.
Thank you for your attention to this matter,
Shopify Trust & Safety
Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.
Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support.
After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over.
What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors.
I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker.
I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%!
As soon as possible we will migrate to a different theme by a different developer.
If I could I would give 0 starts!
Hi Murano Vintage CPH team!
Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you.
We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues!
All the best,
Out of the Sandbox
I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. That said, it has been the only time their support addressed something right away. I strongly suggest looking elsewhere.
Hi Mihodo team!
We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out.
Thank you for your wonderful review of the app and our support team!
All the best,
Out of the Sandbox
Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.
Hi Velvet Vortex team!
The best way for us to provide assistance and answer any questions you have about our app is to reach out to support@outofthesandbox.com so our team can take a look with you.
Please, respond to our email we sent your way so we can help!
All the best,
Out of the Sandbox
My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!
Hi Handmade Bronkey Premium Goods ® team!
Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme!
We appreciate that this can be a complicated process, and that is why our support team is here to help.
Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version!
All the best,
Out of the Sandbox
I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.
Hi Labo Mono team!
Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected!
Thanks for reaching out to our team and letting us know.
All the best,
Out of the Sandbox
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team!
Thank you for reaching out to us!
It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team!
Not to worry, we have reached out to you again via email, and look forward to resolving this with you!
All the best,
Out of the Sandbox
We paid $89 to use this app to update a theme that was registered and compatible. It did not carry over any of the work we had put into customizing the theme through the Shopify sections and theme editor. We're not even speaking about development work - just settings through the theme. The quotes we have gotten from developers to carry over the settings have been extremely expensive and all over the place. It's as if developers know you're in a tough spot s they see how much they can charge you. Do not make the same mistake we did - they do not issue refunds and there are tons of bad reviews here for a reason.
Hi MANIMAL team!
When updating your vintage Streamline v3.4.1 theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help with future release updates.
Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
Thank you very much for your feedback - we are always looking for ways to make our app better!
A member of our support team has reached out to you via email as well!
All the best,
Out of the Sandbox
Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not working and being full of bugs.
Hello Peaches and Screams,
We appreciate the input on your experience with Out of the Sandbox, the Flex theme and the Theme Updater App - we're sorry limiting of free access to the Theme Updater App to the first year of use has created this experience!
To keep the details of the various products separate, the Flex theme ($450USD) while rich in settings and features, can be updated through the normal updating method, which is the same process as initially installing and configuring the theme - we stand by the notion that this can be accomplished by any Shopify user, and we continue to make the robust feature-set easier and easier to configure (with pre-built demos included with the theme .zips).
While a normal update on Shopify does generally involve reconfiguring settings, it is the method available to all Shopify themes - we haven't made this process intentionally difficult, but seek ways to make the process easier and faster.
The Theme Updater App is a tool for making parts of the Shopify updating process automatic - in particular, obtaining the new version of the theme, carrying over past setting configurations, and detecting code customizations are conducted automatically. With the changes to the pricing plans, this tool is available for free for the first year of usage (based on the theme's registration date through the app) - following the free year, a number of flexible subscriptions options are available for users who value the time-savings the app offers. Rest assured, at no point in the use of any Out of the Sandbox theme (including Flex) is the Theme Updater App required! Updated theme files continue to be available for free and using the Theme Updater App to update the theme is optional.
To note, if you're a user of the Flex theme, which was released in Aug 2019, the free trial of the Basic Plan of the app should be available to you, based on the registration date of your Flex theme which would still be within its first year. If you're looking for any assistance with accessing the free trial feel free to contact the Out of the Sandbox Help Center - help@outofthesandbox.com
Sincerely,
The Out of the Sandbox Team