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The app has a bug. I asked for a refund. They are not very open to this type of requests. Basically I bought a thing. This thing is not as it's supposed to be. So I asked for a refund (also because I never got the ads about the app until a month after the "12 months of free available theme updates").
Basically I bought their theme 13 months ago. I discover that it needed some updates. I bought their app (14$ perr month) a month ago to have my first theme update. The app has a bug, they told me: "we are sorry ad we are working on it". Perfect, with my money. Anyway keep the 14$ and enjoy them!
Hello Concetto è Team!
Thank you for your feedback, we had an issue impacting a small number of merchants when using the diff checker feature. We have now corrected it.
We appreciate you choosing the Theme Updater app as the easiest and fastest way to update your Out of the Sandbox theme.
We do provide free updates for the lifetime of your shop when you purchase one of our themes; the app (not required to update your theme) is only free for the first 12 months from the date of purchase.
Thank you again for your feedback and support of Out of the Sandbox themes.
I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.
Hi Soozal team,
Thank you for this feedback!
Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include some of the custom modifications made to the theme files. These may be from third-party app installations or custom work added by another developer.
In these cases, the app will list the files that contain third-party work that wasn't able to be moved over to the updated theme so that you can reapply the third-party code manually.
If you are having trouble with some of the default features not transferring over in the update, this is something we can certainly have a look at with you.
Our support team has reached out directly, we look forward to hearing back from your team!
All the best,
Out of the Sandbox
I have really liked my OOSB theme but this app and the support have been so bad that it has, unfortunately, really changed my view of Out of the Sandbox.
Also, typically apps are priced based on their usefulness to the customer. How do justify charging $89 for an app that has low review ratings, poor functionality, and requires a significant amount of manual work on the customer's end?
Hi Ally Safety team!
When updating your vintage Turbo v4.1.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options.
With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
Can't preview turbo theme, could have better way to update
better than nothing tho
I had a huge issue come up in my site. I submitted a request through the pro plan and was contacted within 30min. The problem was resolved within the hour. Not only really quick responses, but Gabe was able to be a temporary collaborator in my store and fix the code immediately. I was really impressed. Honestly surprised to see so many bad reviews here. This was my first experience with them and I was honestly impressed.
Hi Nakana Bracelets team!
Thank you for the great review! We're glad we were able to help sort out the trouble you were seeing.
All the best,
Out of the Sandbox
I appreciate the folks at Out of the Sandbox - great with troubleshooting and this update worked well. We LOVE our new theme (Turbo) - already convinced a dear friend to get it for her business.
Great support when posted queries, and not all that expensive when you need to keep your theme up to date. Thanks team.
Hi RINO Ready team!
Thank you for taking the time to leave us a review of Theme Updater Plus and we are glad we were able to help out!
All the best,
Out of the Sandbox
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team!
We're sorry about the misunderstanding here.
The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.
Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!
Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
Out of the Sandbox
I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I already have or spend another 3 figure on a newer theme. So I emailed in. Their response "upgrade and spend 10 hours making what you have, or buy a shiny new theme" so zero offer of help or support.