Theme Updater & Backups | OOTS

We write very rarely reviews but in this case this app has been bothering us a lot. We have bought the first team from Out of the Sandbox many years ago. At that time we didn't need to pay for the theme updater app at all and it was a free of charge which I think is the minimum as themes from Out of the Sandbox are not cheap. But since last year they figured out they want to make more money by charging for this app but in the same time reducing the quality of service. In the past we always got feedback within 24 hours when there was an issue or they needed to resolve something. Now we need to be lucky to get feedback in 3 days and this is called priority service.

So for us conclusion is that if we want to buy more themes it will definetley not be an Out of the Sandbox theme.

We would even not mind to pay for the theme updater app as it is useful but what they charge is too much 14USD per month for priority support taking too long. And yes we do request it through the theme updater with the priority support and a general email. If you go outside of the priority support you should be happy to hear something in 1 week and sometimes even 2 weeks which is completely ridiculous

Update 14-07-2020 According to feedback of out of the sandbox the question has been answered. But this is not the case still waiting for an answer on some changes of the theme they made which changes the design of the header

I have received an email telling me that they intend to delete the free plan of this app, so think twice before to buy one of Out of the Sandbox theme: without the app you will have to start new every time they publish an update! I am utterly disappointed by their policy...

This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.

Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response

Getting rid of the Free Plan and starting to charge $9 for it? Big Mistake!

You, As a Company that sells templates (For Big Money!) and charges money in order to update them, create very, an extremely bad business relationship between a provider and a consumer.

Does Microsoft charges money for their Automatic system Update?

Or Does Adobe Charges Money for their Automatic system updates?

I can provide you with many more Companies With good and Loyal Marketing towards their Customers.

But You are simply getting Greedy. That will be a downfall for you if you actually gonna initiate your policy.

Customers and their Loyalty come First. Without Customers and their Loyalty there is No Business. Don't Forget about this golden rule before getting greedy

difficult to work with. Resistance to helping their client. Days to get help but it is false help!

I'm in complete agreement with all the recent (re)views of this company. I've bought two of their themes; Turbo ($350) and Flex ($450). One of the main reasons we chose to buy these themes is because the FREE Theme Updater helps to make their very high price tag slightly more digestible. Their recent decision to start charging for this app is a ridiculously shady move; luring people in with a free service and subsequently charging for it is the ultimate form of greed.

...And before someone replies to this review suggesting that manual theme updates are still free - the idea that manually updating the theme is supposed to replace the Theme Updater is laughable.

This behaviour coupled with THE WORST customer service we've ever come across, is enough for us to leave $750 on the table and go in search of a company that values their customers.

This is quite frankly disgusting behaviour. AVOID AVOID AVOID.

After extensive research of multiple Shopify themes, I have decided to provide my rating for my paid Premium Turbo theme.



Here are my reasons why:



I initially opened my store over three years ago. I opened my store during the pandemic, and was initially selling mask. However, I knew at that point that in the future, I wanted to also sell apparel. At that time I hired a designer to create my Shopify for me. I was not familiar with themes, or anything to that extent as I paid the designer to do all the work. I closed my store a year into the pandemic, and put a in construction notice on my store front, as I rebuilt for my apparel store. The designer who built my Shopify store used the turbo theme. As back then I was not familiar with how themes were placed into Shopify. I am now under the impression that the designer used either his own turbo theme, or a stolen turbo theme on my store. Because I was familiar with the turbo theme I ended up purchasing the theme myself about six months ago not even bothering to look at other themes, that was 100% my mistake.



I have recently in the last 2 month or so been reviewing Shopify dedicated themes themself (Both Free & Paid) and wow is all I can say! Dedicated Shopify themes offer way more ability for customization than the turbo theme, which is supposed to be a premium theme. The Shopify themes allow you to do basic things as changing margins/padding/spacing in each section, using gradient colors, they provide product tabs with icons, some of the themes also allow you to upload your own icons, they allow you to choose the background color of your pop-ups, they also allow you to use pages as dynamic sources in collapsible product tabs (to allow you to have a size chart), Some themes even come with built-in cookie banners, they also provide count down timers and much more. all of these things that I’m mentioning here that come with Shopify themes do not come in the premium turbo theme.



The Turbo Theme is a Good Theme, however, it’s one of the oldest themes on the market and I believe it has a lot of catching up to do, especially to simple basic features that are standard on Free Shopify Themes.

Whenever you reach out for assistance they typically state that they will submit feedback on your behalf or refer you to a developer for assistance.

Sorry but it's rubbish. It just doest even try to update the theme. Just installs a clean new copy of the updated version.

There is always an error or something that stops it working - but then nothing works at all. Been trying on and off for months.

In response to developer response - It transfers nothing over, not even the colour scheme. I understand the limitations of custom code of course - but it makes zero effort to even try and work with unaltered templates.

You buy the theme and now they want you to pay to be able to update theme automatically? Greedy. Greedy. Greedy. That is a service that we shouldn’t have to pay for, especially when it was provided for us originally - and now they’re doing ‘take backs’??? Plus I go into the app to figure out how to unsubscribe and there’s no info!! Don’t buy from them if you haven’t yet.