Theme Updater & Backups | OOTS

The app updates the themes okay, but there is so little transparency or customer input on what the theme updates are going to be. There's no way to upvote features or make suggestions. And the customer service just sucks. If you ask for help with a problem, like the fact that their theme doesn't support Google Review Rich Snippets, they tell you to hire a custom coder to fix their theme. A ...

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver?
I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next ...

From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers.

The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption.

Theme is good but there could be some basic enhancements for the price charged. First one is the mobile slider. There is no provision to upload mobile version of slider. Second, mobile filters are unorganised, they should be consolidated to show all tags such as Color, fabric etc.. under one filter and then sub-filters.

Last year in July 2018 I rated with 5 stars as you can see at the end of this now updated review. Changing to three stars now.

The numerous negative reviews of the last two days clearly show the displeasure of the users about the upcoming pricing model of OOTS for the Theme Updater App. And I can only agree as I’m angry as well.

While many of the reviewers mentioned technical issues with the ...

it's good for the store with less customizations, not for us. I saw my store is totally difference in the new update theme. I don't think I can use it.

This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support ...

I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I ...

No phone number for clients. Lame