Overall rating Based on 140 reviews
Luis E. Romero
I subscribed to the ProPlan of this app on Wednesday 4/1/2020 and, on the same day, I contacted ProPlan support asking a couple of questions via the correct link inside the app interface. Today is Saturday 4/4/2020 and no reply has been received, even though they promise priority support for ProPlan Subscribers. 72 hours is by no means priority support.
Additionally, after I subscribed to the ProPlan, the section on How to Update still says the following:
"If any error messages are received when updating your theme to the latest version, all customizations to the mentioned files will need to be carried forward manually. If you need assistance with carrying over your previous customizations, we'd recommend reaching out to some of our recommended experts."
Here it is paramount to mention that the ONE AND ONLY point of this ProPlan subscription is to GUARANTEE a fully automatic, hassle-free theme update. The second I have to manually carry forward my customizations, I should be refunded for my subscription. I also asked about this on my support request three days ago, but I have received no response.
Please contact me ASAP with full response to my support request, including a clarification about what happens when the app does not work. Do I get refunded for a non-working app?
You have to pay to update a theme you've already paid $180 for! I have purchased several themes from Out of the Sandbox and now I have to pay monthly to update them, too. Greedy! Will not continue to use them or buy from them again.
We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription?
How could you screw over your customers like this?
I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product!
Also some detail on how to upgrade manually would be handy.
To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?
just wasted a years subscription. deleted, not cool. ...............................................
The app doesn't work if you have minimal customization on your page.
The company and its shady practices are even worse!
1 star not only for the app - but the shady practices of this company. We have all paid hundreds of dollars for your themes and now you expect us to subscribe to an app to update - these updates should be free and easy - they are mostly to fix bugs - I don't see why we should foot the bill for bugs that NEED fixing.
Hey there Spellhound team,
We just wanted to follow-up here to hopefully clear up any sort of confusion and also to lend a hand if there was anything else we could help with.
First and foremost, it’s worth noting that you do not need the app to update your theme. We will continue to offer free lifetime support and updates, however, there is a caveat to the updating process should you choose to do so via the app itself.
You have one year included for free with the Theme Updater App, however, after that, you'd need to subscribe to a Basic or Pro plan (which ranges from $9/month for Basic and $14/month for the Pro plan) in order to use the app. This doesn't mean that you can't update your theme however! You can still update the theme by downloading the latest theme file from your order and uploading the file that way, and then manually reconfiguring the theme - this is how all other Shopify themes are updated currently. The app itself is an optional method to updating your theme which can speed up the process, and the Pro plan also provides you with additional features such as priority support!
Hopefully that helps clear up any confusion, and please feel free to send us an email should anything come up!
The Out of the Sandbox team.
This company is by far one of the shadiest companies in the app store. Beware.
The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay.
If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then guess what, now you suddenly have to pay for that service. The crass emails from support who claim that they can reserve the right to change prices adds more insult to injury. How can you justify selling themes for 300+ dollars, then charge monthly to keep those themes functional?
Avoid this company like the plague. Out of the sandbox and directly into to the litter box.
Hi there Eighty Sixed team,
Thanks for taking the time to reply and providing that feedback. While we can definitely understand the frustration with the changes made to the subscription model for the Theme Updater App, it’s important to note that we will still be providing free lifetime updates on all of our themes. If you choose not to use the Theme Updater app, you can still update your theme the free method following Shopify’s normal updating process, where the new version is added to your ‘Themes’ panel and reconfigured manually. This is how all themes are updated across Shopify as the Updater App is an exclusive feature/offering for our themes.
You can find instructions here on how to access those files, depending on where you bought your theme: https://help.outofthesandbox.com/hc/en-us/articles/115007099548-How-to-Update-Your-Theme#alternative-method
Ultimately we will continue to offer free updates regardless of whether or not you choose to use the app. Hopefully that helps clear up any confusion, and please don’t hesitate to reach out should you have other questions regarding that or anything else!
The Out of the Sandbox team
The Architectural Forum
I agree with the others - I purchased and always recommended outofthesandbox because of their vast knowledgebase and continual updates - but now along with paying for the themes we have to pay for the privilege to easily update - you're turning against your own loyal customers and moving goalposts - not cool
Hello The Architectural Forum,
Thank you for taking the time to review our app. We understand your frustration, but we wanted to follow up on this review to clarify a point regarding the update process.
Purchasing a theme comes with free updates for life. These free updates come in the form of brand new files of the latest version of the theme. The new version of the theme does need to be rebuilt, as is the standard process for updating any Shopify themes.
Our Theme Updater app was developed to provide a shortcut for updating. The app can update a copy of your theme while preserving your home page sections and theme editor settings.
We have recently implemented a subscription fee for the app, but all new theme purchases come with a free year of the app’s Basic Plan. The free year begins from the date the new theme file is registered in the app, a process which is necessary to unlock the updating feature.
So in short, any purchase of our themes comes with the guarantee of free updates for life following the normal Shopify procedure for updating. The app is also free for the first year with the theme, after which, a subscription is required to continue using the Theme Updater app.
We’d be happy to answer any additional questions you have regarding updating the themes, or any shop-specific questions you might have. You can reach out to our Help Centre here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
The Out of the Sandbox Team
This review is more for the Flex Theme as they deleted the review they request from me for their product. The issue I had with the Flex Theme is that it was full of bugs and didnt work, the issues I came accross with support are all repeated here in previous posts. There product is expensive and full of bugs, there support is very slow and very poor quality once they do reply , even to the point of being comical. I only wish I had read all these reviews first before shelling out the US$450.00. I did download and try it out, but it was only once running that the bugs started showing. I now only use it for the headers then use a page template. Im now currently looking for a different product to use that is also mobile friendly.
Hello UPAN Frypan,
We’re sorry to hear you’ve been having trouble with the Flex theme and we apologize for any frustration. Flex is our most recent theme release and we continue to improve it with each new update for the theme.
I have reviewed the contacts we’ve had with your shop from our Help Centre and I’m unable to find any outstanding issues. We apologize if you’ve had an unsatisfactory experience with our support team, we are committed to supporting our product and helping your shop in any way we can. We would be happy to review any issues you are having with the theme if you submit a support request to our Help Centre here: https://help.outofthesandbox.com/hc/en-us/requests/new.
I have visited your shop and I can see you are currently using version 1.1.2 of the Flex theme. We’ve recently released an update for the theme, v1.1.3 which resolves a few lingering bugs. I’d encourage you to update your theme to the latest version if you continue to have trouble with it.
Please do not hesitate to reach out, we are here to help!
The Out of the Sandbox Team
Marie Sharp's USA
This app is of no use for my store, which I imagine is much like your store; simple. The app could not update my theme, which had the most minimal customization's a store could have, a google and facebook pixel.
To update my theme, I can hire an developer for 8 hours or more for the work (which I verified with "Out of the Sandbox" support was typical and too be expected if you wanted to update any of their themes, after your first version), at a cost of $65 per hour and up.
Which brings up the bigger question, it is far cheaper to buy a theme from a company that has a better update process for their themes, or simple buy a brand new theme each time you want to take advantage of any new features offered in a newer release or update.
Either way, IMHO, why waste a penny on an app (or THEME) that is supposed to update my SITE, when it fails miserably and requires a developer to keep it going?
ALL "Out of the Sandbox" customers should take the time to voice their dissatisfaction to Tobi and the entire Shopify team, so that this company can be banned from providing THEMES for SHOPIFY STORES and CUSTOMERS.
Twitter is a great medium for reaching Tobi and the entire Shopify team, to let them know the type of bad actors they have operating within their platform, feeding off the good graces of Shopify customers.
Hello Marie Sharp's USA team,
The Theme Updater app was developed to provide a shortcut for updating our themes. The app will update a copy of your theme, preserving the home page sections and theme editor settings from your original theme file. The app can identify customizations made to the original theme files, and it will carry them over as long as the custom code doesn’t result in a conflict with the updated theme files.
If a theme file contains a significant amount of custom or third-party code, the app may not be able to include this third-party work in the updated version. When this happens, the app will display a list of files that contained third-party code that couldn’t be brought over in the update. From there, you’ll need to re-install the third-party code on your new version of the theme.
The app provides an alternative to the standard Shopify process of updating themes. With most Shopify themes, updating involves obtaining a brand new copy of the latest version. This new copy needs to be re-configured, you are essentially rebuilding your theme in each update.
In the standard process for updating Shopify themes, you would need to completely reinstall all code that was added to the previous version as you rebuild your brand new file.
No matter which method of updating you are following, it’s recommended to keep detailed notes about the changes and additions made to your theme files so that you are prepared to reinstall any third-party code that the app couldn’t carry over.
We’d be happy to answer any additional questions you might have about updating, or about the theme in general. You can reach out to our Help Centre here: https://help.outofthesandbox.com/hc/en-us/requests/new.
Please do not hesitate to submit a support request. We are here to help in any way we can!
All the best,
The Out of the Sandbox Team