Overall rating Based on 131 reviews
This company is by far one of the shadiest companies in the app store. Beware.
The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay.
If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then guess what, now you suddenly have to pay for that service. The crass emails from support who claim that they can reserve the right to change prices adds more insult to injury. How can you justify selling themes for 300+ dollars, then charge monthly to keep those themes functional?
Avoid this company like the plague. Out of the sandbox and directly into to the litter box.
The Architectural Forum
I agree with the others - I purchased and always recommended outofthesandbox because of their vast knowledgebase and continual updates - but now along with paying for the themes we have to pay for the privilege to easily update - you're turning against your own loyal customers and moving goalposts - not cool
This review is more for the Flex Theme as they deleted the review they request from me for their product. The issue I had with the Flex Theme is that it was full of bugs and didnt work, the issues I came accross with support are all repeated here in previous posts. There product is expensive and full of bugs, there support is very slow and very poor quality once they do reply , even to the point of being comical. I only wish I had read all these reviews first before shelling out the US$450.00. I did download and try it out, but it was only once running that the bugs started showing. I now only use it for the headers then use a page template. Im now currently looking for a different product to use that is also mobile friendly.
Marie Sharp's USA
This app is of no use for my store, which I imagine is much like your store; simple. The app could not update my theme, which had the most minimal customization's a store could have, a google and facebook pixel.
To update my theme, I can hire an developer for 8 hours or more for the work (which I verified with "Out of the Sandbox" support was typical and too be expected if you wanted to update any of their themes, after your first version), at a cost of $65 per hour and up.
Which brings up the bigger question, it is far cheaper to buy a theme from a company that has a better update process for their themes, or simple buy a brand new theme each time you want to take advantage of any new features offered in a newer release or update.
Either way, IMHO, why waste a penny on an app (or THEME) that is supposed to update my SITE, when it fails miserably and requires a developer to keep it going?
ALL "Out of the Sandbox" customers should take the time to voice their dissatisfaction to Tobi and the entire Shopify team, so that this company can be banned from providing THEMES for SHOPIFY STORES and CUSTOMERS.
Twitter is a great medium for reaching Tobi and the entire Shopify team, to let them know the type of bad actors they have operating within their platform, feeding off the good graces of Shopify customers.
Why make updating theme paid when the theme has already been purchased? This is deception and cheating.
I just wanted to Upgrade from Turbo to Flex but not anymore. If you don't move back the pricing of the updater app to free plan and pro , like it was before, you will loose all your clients. I was told when purchased the Turbo theme that we have free updates forever, doing this manually is impossible. Especially when the previous version has glitches , and now we can't do anything without paying the extra buck.
Peaches and Screams
I was happy with the theme whilst the updates through their app were free. At $500 for this theme, I would expect all the future automatic updates to be free. This is by far the greediest and unethical company I have ever come across. All they are doing is ripping people off by making the manual updates too difficult to install by a layperson and thus locking them into the paid updates plan. I am very disappointed with this company and DO not recommend Out of the Sandbox to anyone. There are plenty of other great Shopify themes out there. Do not waste your money on this theme as it is not worth. It is majorly overpriced.
Bella Lino Linens
I did a lot of research and selected OTSB for our theme choice. Never had an issue, questions were answered timely, and no problem with previous updates.
I didn't so much mind the $9/month if it kept my theme updated which I assume is the proper thing to do. So I did sign up, did update the Responsive theme with this latest update, and now ALL of my critically important options are a mess apparently from some light customizations for options and for the cart by another popular and commonly used app provider. Even on the product pages the options are all out of order!
I submitted a ticket 2 days ago to OTSB w/no response yet, and then submitted a priority ticket yesterday, which I should have done initially not realizing how critical this problem is.. The timeframe for a ticket response says the same thing- 1-2 days so what is the priority ticket advantage? And I do NOT want to talk to someone from zendesk with a generic response that never takes care of a problem.
What is the advantage of updating if it deconstructs the current theme/website? I could have stayed with wordpress for that! This was our whole purpose of selecting OTSB for shopify!
We are launching this site NEXT WEEK!! I contacted a shopify expert and they want hundreds of dollars to update these few lines of customization! WHAT??? No thank you!!!
I am also reading all the complaints here and the responses from OTSB do not sound very empathetic or helpful to those having problems with the update.
We were fine with previous updates and NO ISSUES until this most recent one! I am hoping to hear from someone TODAY and how this will be taken care of!
I would advise anyone considering an OTSB theme to hold off. I am happy to provide a previous positive review AFTER this has fixed!
UPDATE: I did receive an email back from OTSB and they did take a little deeper look at the issues we had with the theme update. They were very courteous and somewhat helpful but basically threw it back to the options app we were using to fix the issues. Interesting that one of the suggestions was NOT to do the update, or use a previous saved version before the update, and work out the issues later. This is opposite of what OTSB suggests on their site. We did work with the options app and they have been very very helpful. Again, we did not expect OTSB to fix these (light) customization issues, but did expect a heads up notice that upcoming updates can and most likely will affect the architecture of your site. The majority of Shopify users are not web developers, coders etc. . Most purchase a theme so as not to have build a site theme from scratch (note: a big selling point on the themes is you can customize it however you want), which is why we switched to Shopify/OTSB..It was our expectation that this would resolve the Wordpress issues of a current site, however at least Wordpress always gives you a heads up on major updates. We are continuing with it for now as we have quite a bit of time and money invested, but we are wiser to the communication and limitations we experienced and hope that OTSB sees all these reviews and will give their fellow business owners and customers a better experience in the future as promised on their sales pages.
I've been a loyal and happy customer for years having purchased the Parallax theme and now on the Turbo theme. Received the email like everyone else and decided to update prior to the price increase for the basic plan. All of a sudden updates that were smooth with no user input from me, changed to 'we cannot update these three customizations'. Following the instructions to manually update the code, I keep getting an error on one of the customizations. Emailed support multiple times and no response AT ALL which has never happened in the past. Why all of a sudden is there radio silence from a support team that was very responsive in the past [even though I upgraded to the PRO plan as they wanted which is supposed to get me priority support]. I'm very disappointed in Out of the Sandbox. If you're going to start charging for updates then at the very least offer support for your products. Given my current situation and the feedback of other irate customers, I would NOT recommend purchasing a theme from this company in the future.
Developer response is useless as it seems that they haven't even read my review. I've already submitted two support requests with NO response.
Thanks for the remarks on the Theme Updater App - we're always looking for ways to improve the experience.
From your note, it sounds like some customizations to your theme were not automatically carried over during the update - while the app can detect all your code customizations, it will only carry over customizations that will not cause a conflict with the new version of the theme. For instance, if you have customized a part of the theme that is then updated in some way in the new version, this customization would need special attention to be sure it's working/necessary with the updated feature. The app provides the note to let you know there are templates that require special attention, since simply carrying over the customizations 'as-is' could cause problems. We hope you value this improvement to the updating process, as updating normally would involve you finding all the code customizations throughout your modified code templates, after you had manually reconfigured the theme settings. Even without the code being applied automatically, the app still provides significant time-savings compared to the normal updating process.
Thank you for your patience as we work to reply to our support requests in order - we have a lot of questions at this time of year, and trust that you will receive a reply as we address the support requests in the order they were received (or updated). If you're submitting multiple notes, we strongly suggest submitting a new ticket, so as to avoid updating the date/time on the original submission.
As a Pro Plan user, you have access to the Priority Support contact form, which is a feature within the app. Any questions we receive from this contact form are replied to first, so we can prioritize your support experience. To access Priority Support, go into the Theme Updater App, and choose 'Action' below the theme you'll be asking about - choose 'Contact Priority Theme Support' to open the special contact form. We look forward to replying to your priority support request!
All the best!
-The Out of the Sandbox team
If I could give 0 stars I would! I have been managing this website for our company for over 2 years and I can't think of even one time that we've used this app. And now I come back from vacation to an email saying this week (because they only gave a weeks notice) the Free Basic Plan will now be charged $9 per month.
I've read many of the other reviews and the responses from OOTS -- they seem to not understand why we all are frustrated with this. Regardless if there's a way to update themes without the app -- there's only a handful of updates throughout the year, but yet you want to charge us PER MONTH for these handfuls of updates -- that I should add we've hardly ever if at all, used.
This subsidy website has been temporarily on back-burner -- it's most definitely not worth an additional $9 per month for practically nothing in return. I will be deleting this app -- this theme had too many conflicts with other apps we've tried to use and no solutions available anyways.