This application is not functional at all. What is the use of being told which parts should be updated manually if they do not tell me exactly what I should change?

They should have a better disposition to really want to help the client. In practice, they are forcing the client to have to hire an "expert".

A Out of the sandbox does not cost any work to indicate what should be changed, so the client can do it by himself. In the worst case, just hire the services of someone who can do it.

Think about it.

Esta aplicación no es nada funcional. De qué me sirve que me indiquen qué partes deben ser actualizadas manualmente si no me dicen exactamente qué debo modificar?

Deberían tener mejor predisposición de querer realmente ayudar al cliente. En la práctica, están obligando al cliente a tener que contratar a un "experto".

A Out of the sandbox no le cuesta ningún trabajo indicar qué se debe cambiar, así el cliente podrá hacerlo por sí mismo. En el peor de los casos, recién contratar los servicios de alguien que lo pueda hacer.

Piénsenlo.

Super unprofessional customer service, I have sent a request on to why my theme is showing a a lower version that what the update really is, for example my version is v4.2.3 and the correct update is v4.2.5 but the app insists that its V4.2.4 is the correct version lol. so I sent the Customer service and inquiry and honestly they didnt even read the inquiry, they have replied saying that you have contacted the wrong company and you should contact the theme author.

ummm excuse me? The theme author declared on their website that the latest version is V4.2.5 and your app is 1 update lower than the corrected version and finally im paying a subscription of $9 per month.

You may have a good product but you don't have the service to back it up!

Im uninstalling the app and canceling the subscription. Im happy that shopify lets us do trials, cause there is nothing but false promises and advertising from some apps here.

Thanks

UPDATED I received an email that i need to register my store theme i bought directly from Shopify or threatened my store could be shut down. So i downloaded this app and its a mess! This app has just confused me as to what is going on now with my site. Its was suppose to register my theme and update my theme but of course there was a problem and error and Shopify customer service said they cannot help me to call Out of Sandbox and then i find theirs no phone number. So i was disappointed at first but I had a member of their team contact me and work on it and Iam happy to say as for now it looks like it is going to be ok! Even thought they had no phone number the service thought the email was to my surprise very speedy and helpful and got the job done! Thank you Sean for your help Sir!