Thinkific ‑ Online Courses

AVOID! Regrettably, our recent experience with accessing course materials after purchasing has been unsatisfactory. Post-purchase, our students encountered an inability to access the materials, leading to a considerable setback in their learning journey.

Despite our efforts to address this issue through numerous emails to customer service, we have yet to receive a resolution.

As a result of this ongoing challenges, we are considering transitioning to Teachable to ensure a smoother and more reliable access to course materials for our students.

A pain in the ssss to cancel this app!! Easy to install a nightmare to quit!!

Thinkific used to be solid and I stayed around, trusting that they would get better. Joke's on me! Their $99 level that offers subscriptions/memberships? You can't actually SEE who's in your courses or membership, unless you upgrade for another $100/month (so, their $199/mo level). So if being able to, say, email updates to your students is important (even if you're willing to go outside of the app to set up an email, but need to see who's all still enrolled first), you literally can't. Unless, of course, you want to go student account by student account and see if each one happens to be in that course/membership.

Additionally, if you want to downgrade your subscription, it's effective IMMEDIATELY. That means, if you've already paid for the month, you lose access and your money if you click that button. And if you're downgrading to a still-paid plan, you have to pay that on the spot. So you lose your money + access for the existing subscription, AND have to pay for your new subscription. There's no way around this, except to hope that you remember on your billing date (or very close to it), and handle it then.

Support is terrible. They will send you "how to" articles that don't pertain to your situation or offer "solutions" that literally don't work.

I honestly can't say how disappointed I am with this company - I wish I'd left a year ago, but I suppose the end of this month is the next best option.

My income DOUBLED the first month of running courses. True story
Thinkific is the best thing to happen to my business and it has completely changed the way I plan to do business moving forward.
The layout is beautiful. It's so so easy to use...trust me I have very limited computer skills and had no issues. Any speed bumps or questions were quickly answered.
I have SIX full course running through my Shopify site, powered by thinkific. All of the courses are selling well and I'm generating a second income from my single store.
The fact that this is a plug in app...makes me love it even more. One platform, endless possibilities.
The thinkific team is amazing, so helpful and supportive. If you are not sure if you should use it..STOP thinking and start creating. ✨
Well done thinkific...You make Canada proud . Xx

I'm sure the app is fine itself but I'm not happy I was led to believe that the free version would be compatible with shopify. It is not. I am required to purchase Pro at $100 per month. I have already uploaded my entire course and am connecting it to shopify THEN I am told it'll cost me $100 per month, after I've already done all this work. Then customer service sends me a canned copy-n-paste reply and doesn't even acknowledge my concern. I'm not thrilled but I am roped into this now.