Thirdwatch: Reduce RTO with AI

Thirdwatch: Reduce RTO with AI

by Razorpay Software Pvt. Ltd.

Identify incorrect addresses & fraud orders and reduce RTO

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    77% of ratings are 5 stars
  • 4 of 5 stars
    15% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    8% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

All reviews

1 - 10 of 13 reviews


Be Aware they are charging 0.3% of Order Value, Thirdwatch is no free, Paying 0.3% is not worth of it

Developer reply

November 3, 2020

Hey CartWoo team,

We have specifically mentioned the 0.3% pricing on both the App listing as well as during the installation process. Hopefully you can give us a try again and we are sure you will find its worth. More than 500 e-commerce businesses currently use Thirdwatch.


Helps in identifying and reducing fraudulent orders. Really like the feature of sending payment links to high risk COD orders to convert them into prepaid. It would be nice if it adds tags (like COD Approve, COD pending etc) to orders in shopify

Developer reply

August 16, 2020

Hey. Thanks for your review. We are in the process of developing this and will role this out shortly. We will send you an update as soon as possible.


With the help of Third watch its easier now to recognize fake & suspicious orders. Thanks Thirdwatch team

Developer reply

August 14, 2020

Glad that we could be of help you in identifying fake and suspicious orders. Thank you for your kind words.


Thirdwatch By Razorpay is a great tool to analyse whether the particular order is worth considering or not! If you are a solo entrepreneur, it puts you in the position to call up the customer and take a verification call in the case of Cash On delivery orders!

Developer reply

August 14, 2020

Thank you for your kind words. We want to enable businesses like you to successfully deliver more orders.

Thug Things

good accurate data of each and every fraud order. As i do Indian ecom and get 90% COD order, it helps to reduce the returns.

Developer reply

August 14, 2020

Thanks for your review. Glad we could help you reduce returns.


This was the exact solution that a COD market like India needed. Our RTO rates are down by over 10pp by the use of this app. Totally worth the price.

Developer reply

August 14, 2020

Thank you for your review.

Luxury Swift

I am using thirdwatch from past 2 months and I see they have built an amazing database which lets store owners know whether the order is fraud or not. We get 90% COD orders and this app helps to detect fake orders in no time. Thank you thirdwatch you have helped me in reducing my RTO percentage

Developer reply

August 14, 2020

Thank you for your review. We indeed are glad that we could reduce your RTO percentage.

Easy Ninja

I have been using this app for a week now. It's really good. One feature I particularly liked was how it showed me that there are certain pin codes with huge RTO chances. The app works very well in detecting addresses that are incomplete or may seem a bit sketchy. Overall this app seems very helpful if you're doing large number of orders where you can't manually check each and every order.

Developer reply

August 13, 2020

Hey thanks a lot for your review. Happy to help :)

We get 85% of our orders as COD and our RTO% had climbed almost 40% when we came across Thirdwatch. Their system flags the risky orders based on incomplete / incorrect details shared as well as their historical data. This helped us in vetting the risky orders at much lower cost. We were able to bring down our RTO rates by almost 36%, thanks to Thirdwatch.

Their teams has been exceptionally supportive of us in this endeavour of ours and we would highly recommend them for online businesses with COD dependency.

The Man Company

Really appreciate the after sales support Thirdwatch offers. They provided us suggestions to reduce the number of RTO and we've found the suggestions really helpful. RTO has gone down and I hope to get the percentage even lower with their help. Cheers!

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