The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
REALLY THE WORST APP I HAVE EVER SEEN IN SHOPIFY..... NO RESPONSE TO THE EMAIL AND NO SUPPORT. APP IS NOT WORKING AND NO ONE CARES TO EVEN REVERT BACK. PAYMENT GETS AUTOMATICALLY DEDUCTED FOR THE ORDERS. I INSTALLED IT AS RAZOR PAY IS A REPUTED COMPANY BUT ITS WORST. I WOULD SUGGEST SHOPIFY TO IMMEDIATELY REMOVE THIS APP FROM SHOPIFY STORE.
Its a Fraud company ..... absolutely non responsive to email and 0 support.
The software is not working since last 3 days and thy are not replying. But they Debit the money on time for orders that are not processed by them.
Very poor support. There was no reply all of a sudden even after repeated emails from us. Also the billing charges are extremely hard to follow. The app charges randomly via the shopify billing system. There is no billing section or report to actually confirm if their charges are accurate.
Be Aware they are charging 0.3% of Order Value, Thirdwatch is no free, Paying 0.3% is not worth of it
Hey CartWoo team,
We have specifically mentioned the 0.3% pricing on both the App listing as well as during the installation process. Hopefully you can give us a try again and we are sure you will find its worth. More than 500 e-commerce businesses currently use Thirdwatch.
Helps in identifying and reducing fraudulent orders. Really like the feature of sending payment links to high risk COD orders to convert them into prepaid. It would be nice if it adds tags (like COD Approve, COD pending etc) to orders in shopify
Hey. Thanks for your review. We are in the process of developing this and will role this out shortly. We will send you an update as soon as possible.
With the help of Third watch its easier now to recognize fake & suspicious orders. Thanks Thirdwatch team
Glad that we could be of help you in identifying fake and suspicious orders. Thank you for your kind words.
Thirdwatch By Razorpay is a great tool to analyse whether the particular order is worth considering or not! If you are a solo entrepreneur, it puts you in the position to call up the customer and take a verification call in the case of Cash On delivery orders!
Thank you for your kind words. We want to enable businesses like you to successfully deliver more orders.
good app..gives accurate data of each and every fraud order. As i do Indian ecom and get 90% COD order, it helps to reduce the returns.
Thanks for your review. Glad we could help you reduce returns.
This was the exact solution that a COD market like India needed. Our RTO rates are down by over 10pp by the use of this app. Totally worth the price.
Thank you for your review.
I am using thirdwatch from past 2 months and I see they have built an amazing database which lets store owners know whether the order is fraud or not. We get 90% COD orders and this app helps to detect fake orders in no time. Thank you thirdwatch you have helped me in reducing my RTO percentage
Thank you for your review. We indeed are glad that we could reduce your RTO percentage.