Reducing RTO and Stopping Frauds using AI

5.0 of 5 stars(4 reviews)

Non-deliverable Addresses

Identifies incorrect or incomplete addresses entered accidentally by the buyer

Fraud Orders

Catches fake orders by analysing multiple parameters based on buyer's account & historical patterns

Impulse Purchases

Detects irregular purchase patterns to signal a high probability of return or cancellation

About Thirdwatch

How Thirdwatch works?

Thirdwatch is an AI-powered offering that enables the online sellers to prevent Return-To-Origin (RTO) fraud losses. Thirdwatch’s AI engine evaluates every order in real-time and provides actionable results to weed out orders likely to result in RTO.

Once integrated, the solution captures 200+ parameters from the store and leverages an ensemble of AI algorithms and graph search to flag an order with high risk of RTO and enables the seller to either cancel or take corrective actions.

The orders are processed in realtime and the results are displayed on the dashboard. The orders processed and displayed on the dashboard can have following two states.

Red Orders

If the order is marked red then the sellers can either decline the order or take corrective actions like updating the address or getting the confirmation from customer on order quantity.

Green Orders

If the order is flagged green then the sellers can go ahead with the normal flow and ship the order

Following are the key parameters captured from the store that play a critical role in screening the orders and final decision making.

  • Shipping Address Profile

  • Device Fingerprint

  • IP Address

  • Buyer’s history

  • Buyer’s navigation behaviour

  • Network effects

Free to install

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External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Free trial for the 1st month. Free quota upto 1000 orders/5 lac GMV every month. Charges (0.3%) apply after that.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
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  • 4 of 5 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
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Most recent reviews

The Man Company

Really appreciate the after sales support Thirdwatch offers. They provided us suggestions to reduce the number of RTO and we've found the suggestions really helpful. RTO has gone down and I hope to get the percentage even lower with their help. Cheers!

SR Store

With the help of Third watch its easier now to recognize fake & suspicious orders. RTO has reduced drastically. After sales support is top class. Great Work Team.


Third watch has helped our business to control RTO rate significantly. It's great working with the team from thirdwatch - very swift.