ThisNew Product Personalizer

Terrible Experience

I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable!

My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business.

Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again!

Please let us know how you’d like to proceed, and thank you for your understanding and patience.

A Disappointing Experience with THISNEW's Print on Demand Services.
I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW.
Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers.
Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end.
Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order.
The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions.
Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks.
To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry.

We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew.

Each factory has their flaws but ThisNew tops them all. Let me summarise:
1. The highest % of late shipments
2. The highest % of misprints, damaged products and shipping the wrong products
3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint
4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs...

Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.

They are slow don't respond to request and have orders sitting form Feb on our store I only gave a 1 star because it's required they need no stars

DO NOT USE THIS APP! I think I just lost my money, sent it by wired transfer, emailed them no answer. Why is Shopify not talking acting with this fake companies. will report this to Shopify again.

Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.

after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email.

just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service.
will update this review in case something will changes/

If there is a negative star I will give negative star. The items coming not as described. It is dishonest thing. And very hard to get return or refund. I will contact my credit card company.

We tried the app a while back and found it was very unintuitive for our needs (we do personalization). Now we keep getting spam emails from them - we've asked on multiple occasions to please stop emailing us. Every email comes from a different address, so we are unable to block them. If you don't like typical Chinese spam emails, stay away from this app!