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Terrible Experience
I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable!
My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business.
Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again!
Please let us know how you’d like to proceed, and thank you for your understanding and patience.
Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry.
We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew.
Each factory has their flaws but ThisNew tops them all. Let me summarise:
1. The highest % of late shipments
2. The highest % of misprints, damaged products and shipping the wrong products
3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint
4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs...
Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.
after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email.
just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service.
will update this review in case something will changes/
Stick with someone else. I have sent dozens of emails for support. Items not shipped for over a month. No reply, orders not syncing correctly. Just awful.
I've been running a couple of Print-on-Demand stores for over a year now. I've tested about a dozen POD companies, and by far, ThisNew is the best out there. They have the largest selection at the best prices I could find, and their customer service is friendly and amazing. They also have a super helpful Facebook community full of active users. This means that no matter your experience with POD, ThisNew can help support your business with products, and their Facebook group can help you learn and grow.
I am satisfied with the personalization of this customized mug. I can choose the design, font, and color on the mug according to my preferences, making it truly match my personal style. Every time I look at the mug with my name or a unique pattern engraved on it, I feel a sense of pride and belonging that is exclusively mine.
Excellent customer service. Good price and have lots of product options. Apps also quite easy to use!
Very good customer support. The fact that they don't take advantage of you on shipping is a big plus. Great items, I highly recommend this!
Hi there，
Thank you for your purchase and taking the time to write this review. we are terribly sorry to hear that you haven’t had a satisfactory experience with us, but we really appreciate your valuable response which will be used to further improve the quality of our service and products.
Regarding payment methods, we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website. We keep updating our service to optimize the customer experience.
Due to limited transportation availability as a result of global COVID-19 impacts, many order delivery times may be massively extended. We understand that these delays are not pleasant and we are doing our best to fulfill all orders as quickly as possible. We have tried our best to push the progress more quickly. No one else than we are that wish the package arrived safe and sound with earlier.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter. The road we are heading for will be more solid with all your advice and support.
If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!
Amazing provider! I started to work with them a few months back. They are a pleasure to work with. The shipping problems at the beginning of the pandemic are mostly solved now. Their support is top notch - especially via Skype. They have a great facebook community and listen to requests. Always implementing and improving new products and features.
Definitely recommend them!
Excellent quality masks. They take a little longer to arrive but are worth the wait. I have ordered nearly 800 masks from ThisNew and have never had a printing error! They have excellent customer support and my account representative, Lois, is always very helpful!