ThisNew Product Personalizer

Not good. VERY slow to get product through production and consistently overdue on shipping. Customer service is awful, takes days to get back to you if at all and never of any help. I still have an order that is "stuck" in customs after 2 months and I have asked for a refund and they just tell me logistics is working on it. Stay far away from this company!

Terrible Experience

I have had an awful experience with ThisNew.com. My orders have been delayed for way too long – it’s been over 20 days, and I am still waiting for my products to be shipped. This is completely unacceptable!

My clients are furious because they want their products, and all I've received are excuses. To make things worse, I’ve requested refunds, but they flat-out refused to return my money. It’s clear they don’t care about their customers or their business.

Save yourself the headache and stay away from ThisNew.com. I won’t be doing business with them again!

Please let us know how you’d like to proceed, and thank you for your understanding and patience.

Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry.

We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew.

Each factory has their flaws but ThisNew tops them all. Let me summarise:
1. The highest % of late shipments
2. The highest % of misprints, damaged products and shipping the wrong products
3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint
4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs...

Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.

I just want to say since writing this original message, customer service has improved drastically as have shipping times. I solved the problem with not being able to upload my design images by either clearing my cache or trying a different browser. I was using Brave browser and have since switched back to Firefox and have had no problems. I have always been extremely pleased with the quality of the items I'm getting from them and I would recommend giving them a try. They have some unique items that sell well that I can't find on any other site.

Original ---- Customer service takes forever and most of the items I've worked with before, won't let me save my designs now. Not a word from customer service and it's been over a week. It was working fine until about a week ago, not sure what's going on.

ThisNew is FANTASTIC!
There are several things I look for with a print-on-demand vendor.
1) Good Products
2) Timely Delivery
3) Great Communication
ThisNew does all three. Yes, they are in China, but their delivers times have been very accurate to the United States, Canada and Europe. Yes, I need to stay up late to speak with them, but they respond quickly on WhatsApp, and answer all of my questions.
Their products are very good quality, and I plan on expanding my SKUs with them.