Thunder Page Speed Optimizer , 리뷰 81개
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Upon first install the app worked as expected. The past 48 hours the app has glitched and when opened in Shopify it presents a white/blank screen with no further instructions/links or error codes. I reached out both times with no response back. I uninstalled and reinstalled the app thinking a crucial update was missed; however there was no change. App was uninstalled permanently and other venues have been sought out.
Hi MIRootsCreations,
Very sorry for the issue you're seeing, the app was having technical issues that fit what you're describing that weren't completely on our end and I fell behind with support. I've reached out to you via email with a solution, I hope I can help resolve the situation.
Best,
George
Founder
It was really good! the speed of my store got improved and the support team service is good! highly recommended
I reached out to George once i installed the app to see what he could do for our store - it took a while for a response due to technical issues he was having with shopify which are now resolved. He has since got back to me and offered his skills to help improve our stores score overall and asap
Hi Wishtrac,
Very sorry I missed your email, I've since replied and offered a solution - hopefully we can resolve the situation, as I believe we can help your store as discussed
Best,
George
Founder
The app is great and the developer is very willing to help you fix issues with your store speed.
Support is Wonderful !! Recommended !!
Great app! It made my shop fast and the service is amazing !
customer support behave is very good
I can’t open the operation page all the time, and there is no reply to the email contact. There is no reply after contacting for three times in a row. Extremely bad service
Hi NONNICO,
As per your last email you confirmed that the page is working properly for you and we've been in correspondence over email in the last few days - our email reply is 2 hours after the email you sent this morning.
Are you receiving our emails? Maybe they're landing in SPAM?
Best,
George
Founder
I hate giving poor reviews, but this app simply isn't working at all. At first I only saw a blank screen when opening the app. Ok, the app support responded quite fast to solve the issue and confirmed it was a bug on their/Shopifys side. But then the optimization page just freezed and nothing happened. I didn't see any kind of progress on the dashboard or in the history tab. And now I'm back to seeing the blank screen. Very frustrating and what's even worse, the app support disappeared and is not replying to my emails anymore.
Owner is a champion who replies to messages. App is great and I would recommend it!
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