Recensioner (59)
Förfina
-
Efter omdömen
Theme editor stopped working after was removed.
Site editor is messed badly.
Hey there,
We're very sorry for the issues you've experienced - we don't interact with the site editor at all and no Shopify app has the power to interact with your store once you've uninstalled.
It sounds to me like there's some other issue at play here that we'd be happy to help out - I've followed up by email
Best,
George
Founder
I can’t open the operation page all the time, and there is no reply to the email contact. There is no reply after contacting for three times in a row. Extremely bad service
Hi NONNICO,
As per your last email you confirmed that the page is working properly for you and we've been in correspondence over email in the last few days - our email reply is 2 hours after the email you sent this morning.
Are you receiving our emails? Maybe they're landing in SPAM?
Best,
George
Founder
bad support and speed of site still not good
Hi Maria,
Sorry about the bad experience with the app. As we explained in the chat and followed up by email, your site issues are mainly caused by the fact that you use a page builder for every single page and have massive images (over 5k pixels in each dimension) basically everywhere with no image source sets, causing your pages to be over 15MB.
Those issues are a bit more fundamental than our app is intended to handle. We're still happy to advise on how to improve the speed of your store - just respond to our emails :)
Best,
George
Final review of this app. Read the reviews of the great service this app has provided. I didnt see it. Spent days emailing with no reply. Then an "I'm sorry for the late reply" email only to never reply to emails or support again. The app seems nice and I hate to leave a poor review of a free app but if you offer a product it would be nice to respond to support. Even if it is to say I'm sorry this will not be a fit for you. Wasted a week on this with no luck. I would recommend skipping this app.
I hate giving poor reviews, but this app simply isn't working at all. At first I only saw a blank screen when opening the app. Ok, the app support responded quite fast to solve the issue and confirmed it was a bug on their/Shopifys side. But then the optimization page just freezed and nothing happened. I didn't see any kind of progress on the dashboard or in the history tab. And now I'm back to seeing the blank screen. Very frustrating and what's even worse, the app support disappeared and is not replying to my emails anymore.