TideReply

AI support chat trained on your store. It answers questions and order status, with human takeover.

TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included. Setup is one click via a theme app extension, and your catalog stays in sync automatically.

• AI chat answers customer questions from your products, pages, and policies
• Customers can check their order status and tracking inside the chat
• Take over any conversation live when a customer needs a human
• Replies in the customer's language automatically
• Set up in one click from the theme editor, no coding needed