Tidio ‑ Live Chat & AI Chatbot

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund.

What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem.

The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved.

For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront.

One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process.

We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency.

As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly.

We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.

The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers.

And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).

Diese App ist die größte Enttäuschung, die ich jemals mit Shopify Apps erlebt habe.

Ich habe den Live Chatbot mehrere Tage trainiert, Tag und Nacht. Alles bis in die Details erklärt, alle Antworten geliefert. Für Paar Wochen ging es gut - ich wollte nur das mindeste, nur dass er gute Antworten liefert.

Ich merke seit mehreren Tagen, dass der Umsatz schwächer und schwächer wird - ich dachte niemals, dass es wegen dem Bot ist. Ich habe die Chats für ca. zwei Wochen nicht kontrolliert.

Die Antworten sind katastrophal, sogar die Produkte, die wir am meisten auf unserem Shop verkaufen, wurden dargestellt, als ob sie nicht verfügbar wären. Katastrophe!!! 40 Chats mit 40 potenziellen Verkäufen hat er uns ruiniert, mit Antworten die niemals eingegeben wurden.

Ich bin zutiefst enttäuscht. Ihr habt mir mein Geschäft ruiniert!!!

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

We were interested in this program and started installing it. When we started looking at the pricing, it was just outrageous. This program would be the most expensive app we have. If you'd like to see their real pricing, go to their website (See all pricing options)

I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.

Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that.

Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards.

Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product.

Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.