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We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times.
There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via support@tidio.net, and we'll do our best to make Tidio a 5-star app for you!
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Saving us lots of time in handling low-effort customer questions.
The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏
We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations.
We’ve also reached out to you via email to discuss this further and explore how we can best support your needs.
Thanks again for sharing your experience with us! 💙
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support.
The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio.
As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end.
We truly appreciate your feedback — it helps us grow and serve you better. 💙
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.
Thank you for the review!
Good UI, Fast and Efficient. Just what you need for cutomer service.
-1 star because needs some improvement and better customer reply time.
Thank you so much for your feedback! 🙌
We’ve reached out to you directly and would love to help you get the very best out of Tidio. Your comments are truly appreciated — thanks again for taking the time to share them!
Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.
Thank you for sharing your experience! We’re glad Tidio has been a great addition to your store and that our support team has been helpful. Excited to see how you’ll leverage AI and flows further — and we appreciate your feedback on exportable data!
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