Tidio Live Chat & AI Chatbots

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.

A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved when I restart both applications. Right now, the Tidio mobile app is telling me there are 7 people on my website - but the Tidio desktop app is telling me there are 9 people.. Guys, this is a pretty big deal. And because of this error, none of the analytics on the Tidio App should be trusted. I have to ask myself, am I missing chats? Who knows, because it's not reporting correctly. I have missed every single chat I have gotten so far since downloading the application. I never missed a single chat when using the "Tawk.To" application. Tidio never reports correctly since the day I downloaded it. And if you're wondering, Yes- both my mobile and desktop apps are synced under the same username. My previous chat application "Tawk.To" never had these problems, ever.

Unfortunately, I hate to say it but I need an immediate refund. Not only is the app not syncing, but the analytics cannot be trusted due to software issues.

Specs:
Latest version (10.15.5) Mac OS Catalina on a perfectly functioning iMac Pro 2017.
Latest version (13.5.1) iOS iPhone 11 MAX

Thanks

Awesome Idea! This app actually is pretty well done and out of all the apps we tested actually appears to perform well and seems very well made and professional. The issue is that it’s pricing is confusing and excessive. They advertised one price(which has since been removed thankfully), and then once you had the app installed you could no longer find that price only higher pricing. The pricing structure itself is somewhat confusing from inside the app. Your not really sure how to upgrade, and what exactly your getting or even paying. While the app itself seems very professional the pricing setup seems almost “scammy”. Also pricing is somewhat unreasonable as others have also stated. It doesn’t scale very realistically with a normal store. If the pricing was more reasonable, clear, and realistic this app would be a winner. Just provide reasonable pricing that doesn’t take advantage or gouge the users, realize that most Shopify users are getting nickeled and dimed to death with app addons just to make their stores function The way they should. If only there was an app that performed well, had good service and scaled reasonably with your stores success, actual tangible increase because of that app, wow now that would be something unfortunately it just doesn’t exist that we’ve found. If we are paying for something extra there should be accountability for that app to perform. As it sits now this app is decent in function but the pricing is completely unrealistic for what you actually get.

I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.

Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.

Components of this app is great. However, there has been a number of issues like automation deleting on it's own, and the automated emails hounded our customers. One customer told us they received 12+ emails a day! They couldn't resolve this issue.
Too many problems.

I've have been using this for about a month - I switched from Olark which is highly regarded but it didn't have a mobile feature. So unless I was sitting down in front of my laptop I could only get emails from our customers - which is sucky customer service. The set up was easy however when I updated the iOS on my phone the mobile chat feature did not work if not in wifi (which I am generally not). So I was stuck again forced to sit in front of a screen to do CS.

De base c'est une bonne application mais malheureusement l'appli ne fonctionne pas bien ! Le chatbot automatique ne fonctionne aléatoirement et c'est dommage car quand il fonctionné il faisait ses preuves ! Je vais me tourner chez un autre concurrent et voir ce qu'on me propose de plus fiable.

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.