รีวิว (1,925)

การให้คะแนนโดยรวม
4.7
จำนวนต่อระดับคะแนน
  • 88% ของการให้คะแนนคือ 5 ดาว
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  • 3% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 5 มีนาคม 2023

I've been using the Tidio App for a few months. It's a quality, sophisticated Chat App with lots of customisable features. I upgraded to the Chat Bot plan, I was a little hesitant at $39 USD per month but decided to try it out. I didn't feel like it lead to any extra sales if anything it reduced sales. The Chat Bot is VERY ANNOYING and it interrupts / overrides me while I'm having conversations with customers and honestly it just feels like spam. I have since removed Tidio for a better App.

SolarBox
ออสเตรเลีย
3 เดือน ในการใช้แอป
TIDIO LLC ตอบแล้ว 14 ธันวาคม 2022

Hi there! Thank you for your feedback :) It's great to hear that you like the quality of our app. Also, we value your input greatly, so I will make sure that it is passed on to the relevant department for future improvements. Chris

27 มกราคม 2020

We have just installed Tidio and so far so good. The app looks good on my website and I particularly like the easily accessible support, which is very good. They use their own product and that helps to make me confident the app will work for us. The only thing that I am not 100% happy with is having to pay extra for chat bots, which I feel should be part of the service and leaves a bit of a bad taste in my mouth.

Feelgood Health
แอฟริกาใต้
3 เดือน ในการใช้แอป
TIDIO LLC ตอบแล้ว 27 มกราคม 2020

Thank you for your review, we're really happy that you like our service. The chatbots are included in the free plan - they are limited to reach 100 unique visitors a month. This pricing model allows us to grow and improve our app week by week. :)

11 กันยายน 2023

Good chat app that needs a lot of refining done. Some issues I had are below

-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account

VPWholesale
สหรัฐอเมริกา
3 เดือน ในการใช้แอป
20 พฤศจิกายน 2023

can not delete each message.

Viridi Crystallis
ญี่ปุ่น
2 เดือน ในการใช้แอป
TIDIO LLC ตอบแล้ว 22 พฤศจิกายน 2023

Thank you for leaving the review! We reached out to you directly via the chat on your store so that we can clarify any doubts you may have on deleting messages.

24 พฤศจิกายน 2020

App is great, viewed pages feature is great and really effective. However when my free trial ran out, i was disgusted at the price. Would be alot better if it were half the price it is now.

SuppliedByGh
สหราชอาณาจักร
2 เดือน ในการใช้แอป
TIDIO LLC ตอบแล้ว 24 พฤศจิกายน 2020

We appreciate your feedback very much!
Our prices are based directly on the cost of sustaining our work and servers needed to keep the quality of our service very high. We want to ensure that clients get the best product.
Please note that the premium features are just an option for when our clients feel like they need an upgrade. The free plan has all the necessary essentials :)

แก้ไขเมื่อ 3 พฤษภาคม 2016

Automation will not respond to Safari browsers. I'm not sure why. Very off putting. Other than that, this is a great app and it does help customer engagement a great deal.

Romanymalco
สหรัฐอเมริกา
ประมาณ 2 เดือน ในการใช้แอป
แก้ไขเมื่อ 24 กันยายน 2020

We really liked the ease of automation, customisation that Tidio is able to provide hence we installed it in all our e-commerce sites. However it is disappointing that the charges have skyrocketed from $15 per month for triggers to 5K users to now $18 per month for 1K users. We only found out because we got notification that we don't have any more triggers left for this website and we were surprised as it didn't happen to the other site. And if we were to upgrade to 5K users we will be paying $45 which was 3 times the original amount we paid previously. It was a rude shock to us and this price difference makes it very difficult for us to want to continue.

Stackers Singapore
สิงคโปร์
ประมาณ 1 เดือน ในการใช้แอป
17 กุมภาพันธ์ 2020

Great service, However, we had to uninstall as it appears that a better alternative for us was "Directly" Intelligent Automation based on the cost and effectiveness of the real-world scenario.

EK2.ca, Inc
แคนาดา
22 วัน ในการใช้แอป
3 มีนาคม 2021

El programa está bien, pero no me parece bien que la opción gratuita sea tan pequeña... 100 mensajes es poquísimo, porque cuenta cada vez que alguien clica al chat, no cada vez que te hablan.

Dos Nomadas Shop
สเปน
21 วัน ในการใช้แอป
TIDIO LLC ตอบแล้ว 4 มีนาคม 2021

Hello! We are sorry to hear that our plans did not meet your expectations. We decided on such a quota limit because we think that it is a good starting point for Chatbots and it will allow you to estimate if you need to have more or if you would rather focus on Live Chatting. This limitation basically means that you can send an automated message to 100 unique visitors a month.
Your Live Chatting is in no way affected by this and remains unlimited and free. If you have any further questions about our product or need help in setting up your project, please let me know at m.przekop@tidio.net

15 พฤศจิกายน 2023

Todella hyvä

Leko
ฟินแลนด์
8 วัน ในการใช้แอป