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this app really slow, mobile chat doesnt work really well.
we purchased pro downloaded the app both on andriod and iphone. it say that we online but customer doesnt
requested for refund
I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here.
I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains.
I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product.
On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...)
My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs.
Sorry, Tidio. I really wanted to like you.
Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.
I just wrote you an email - I'm so sorry about this situation. I hope we can still help you resolve the issue with the cart slider. Olek - Tidio.
The support is very bad.
Thank you for bringing this to our attention, and also sorry to hear about the disappointment. Could you give us a little background on the issue you approached us with? The live chat conversation you initiated was about the integration of Tidio with your store. We responded to your email, but unfortunately, we did not get a reply. Please contact us at support@tidio.net, we will make every effort to resolve this issue.
Customers can't see what they are typing into the chat box on iOS mobile, either in portrait or landscape views. Support informed me that the issue was known to it's developers and that they were working on it, but that there was no ETA for a fix. Most of my customers use their mobiles on my site, the app not functioning correctly on mobile is a deal breaker for me.
Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!
Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.
Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. The Chatbots are not obligatory, you can turn them off and use the live chat feature which is not limited at all on the free of charge basic plan. We've designed our product and pricing in a way to help the businesses scale without spending much (or anything) upfront. If you decide to give our product another shot, please do let us know - we will be stoked to have you on board.
My issue was not resolved. I was told in the email that through email they will be able to help me out but after I replied no response from them. My developer was using Tidio before that is the reason why it was showing the old account (I got no access to that). There were no response so I had to delete this app from my store.
The response time during the weekends can be a little bit longer, but we responded to every email we had associated with your account to help.
Unfortunately, we never received a reply but we would still love to help you so you can continue using Tidio. Please respond to the email from oscar@tidio.net, or drop us an email directly so we can establish a way of communication to help you personally :)
I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design
Hey, I'm sorry to hear that you were not able to reach us. We're available on our support line and reply to emails 24/5. My team has reached out to now to see how we can help.
Olek - Tidio
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.