Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

November 11, 2015

I was recommended by a friend to try this app and i am so clad i did. Very Happy!

Doomsday Gadgets
United States
3 months using the app
August 10, 2017

This is a really great app. I got customer using it and it was very helpful. The App support team is super responsive. I highly recommend it!

Sound Pleasant
United States
3 months using the app
August 14, 2020

We checked several apps to find the easiest to configure with the right tool. This app is the best one out there period! Easy to edit and add new chatbots and plenty of material provided to create new bots!

Warrior Unlimited Apparel, LLC
United States
3 months using the app
August 30, 2015

It's very easy to use and very helpful to connect with my customers. I would definitely recommend it to a friend!!

Inspirational Media
New Zealand
3 months using the app
September 17, 2021

Simple display. Easy to use. Easy to set up. Good and quick answer. Consider to upgrade in the future!

KATELYN HEART
Canada
3 months using the app
TIDIO LLC replied September 19, 2021

This is exactly what we were going for creating Tidio. Thank you for the review :)

Edited September 2, 2021

You should choose Tidio Live chat always! I successfully bought and accessed their $39 plan as promised. I know you may probably encounter a pricing issue, like $559 per month for unlimited live chat usage. This is just a glitch within their billing system. Totally solvable. Chat to them via the live chat on their website: tidio.com. Someone will walk you through to solve the billing problem.
Overall, my experience with tidio is terrific. Recommend it to everyone.

Bayou Pet
United States
2 months using the app
TIDIO LLC replied September 2, 2021

Hi, we're utterly sorry to see your review. It seems like you've encountered a glitch within the billing system. We're in contact with our billing team now and will reach out to you immediately once we have more information.

April 9, 2016

Great app… No problems with it whatsoever. Has really helped with customer inquiries.

Athg Health
United States
2 months using the app
May 26, 2021

The free version is greatyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

Yondoo Store
Martinique
2 months using the app
TIDIO LLC replied May 26, 2021

Thank you so much for your kind review!

January 12, 2022

Applicazione funzionale e molto d'aiuto. Modificabile al 100%. Attenzione però alla lingua che settate all'inizio, potrebbe non funzionare con l'intera discussione. Basta settare le frasi nel box.

E&Y TECH EASY
Italy
2 months using the app
TIDIO LLC replied January 12, 2022

Thank you so much for the five stars! If you ever need assistance with your language settings, our Support Team is available Mon-Fri!

February 6, 2018

Extremely well-designed application. Would highly recommend to anyone who owns a website in general.

Wildfirewear
Canada
2 months using the app