Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

July 13, 2021

Very easy to maneuver and the app looks nice and professional. Support is great, too when it comes to questions about the app and features!

Paw Families
United States
2 months using the app
TIDIO LLC replied July 14, 2021

Thank you for the kind words for our team, we appreciate it! :)

March 20, 2016

I've just installed and set up the Tidio Live Chat and so far it does exactly what it says it does! I think it adds such a personal touch to my store and I can't wait to be able to directly answer any questions my customers have!

Art By Wr
Canada
2 months using the app
June 11, 2021

I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!

Loved Remembered
Canada
2 months using the app
TIDIO LLC replied June 11, 2021

Thank you for the motivating and kind words! :)

August 23, 2016

It was very easy to install and the perfect app to help make that extra connection with customers. Love that there's also a mobile app so you're always connected on the go if you choose to be.

Blak Label Clothing 2
United States
2 months using the app
September 22, 2020

Amazing app, i'm enjoying it and it definitly get you more leads, more engagement and more interaction with your clients, especially the chat bots. I'm very satisfied and absolutly recommend it :)

MissBak
Luxembourg
2 months using the app
TIDIO LLC replied September 23, 2020

Thank you so much! We are glad you like Tidio so much :)

December 22, 2015

Nice app with instant and friendly support.Good user interface. Would definitely recommend.

Australia Pure Health
Australia
2 months using the app
July 13, 2021

It's such a helpful app. This app makes it easy for customers to chat with us conveniently. Definitely recommend

yiwig
China
2 months using the app
TIDIO LLC replied July 14, 2021

We are glad you enjoy Tidio. Thank you for recommending Tidio :)

June 16, 2016

So far so good. Signed up for the pro account. Should be well worth the $12/month.

Subliworks
Canada
2 months using the app
July 5, 2021

This one is the best app to get live chat and bot together, plus you can have an app to have more control.
I am try others but this one is the best.

Rolland Texas
United States
2 months using the app
TIDIO LLC replied July 6, 2021

Thank you for an awesome review! We hope your business will skyrocket with our Chatbots :)!

August 5, 2021

simply the best chat app you can ever have with all needed feature, customer support is amazing and very helpful, thanks a lot for adding value to my store

Kre'level
United Arab Emirates
2 months using the app
TIDIO LLC replied August 6, 2021

We are really happy that we can be a part of your store! :)