Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

September 7, 2021

Excellent app. Very helpful and very easy to use . Very very happy with this application. I recommend it

Lavish HomeRugs
United Kingdom
About 2 months using the app
TIDIO LLC replied September 7, 2021

Thanks a lot for the review and for the recommendation! We are very grateful :)

June 17, 2022

Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner

River Organics
United States
About 2 months using the app
TIDIO LLC replied June 21, 2022

Hey John! Thank you for leaving the review! We'll let Daniel know he was helpful! Should you need more help in the future, just let us know!

May 19, 2022

Excelente aplicación, muy útil para mi tienda, sencillo y fácil de implementar. Lo recomiendo mucho para todos aquellos que inician su tienda por su plan free.

casalindastore
Peru
About 2 months using the app
TIDIO LLC replied May 20, 2022

Hi there! Thank you very much for your kind review :) We're glad to hear that it's working out well for you. Let us know if you have any questions or ideas!

October 5, 2018

Amazing app and amazing Support! you can make bots as per your need! Amazing work tidio! we are a startup now, when we raise funds and everything, we are going to rely only on tidio for all our customer satisfaction thing. Shoutout to Olek from the team who was amazing!

Sneakit.in
India
About 2 months using the app
January 16, 2017

Tidio is great! I love this app so much! I have the desktop app and the app on my phone so I can receive chat messages at all times, allowing my customers to always be in contact.

Minikin Baby
United States
About 2 months using the app
September 16, 2022

great app! easy to set up and handle. friendly use with live chat quickly answered any your concern. Like it!

Pharaoh Marble Furniture
Australia
About 2 months using the app
TIDIO LLC replied September 16, 2022

Hi there! Thank you for leaving such a lovely review :) It's great to hear that you like our app. Let us know if you need any guidance. Chris

October 5, 2021

Easy to use and it does help to some sales on the backend with the chat bots. The support team is amazing and responds really fast. If you're looking for chatbot automation, look no further!

The Paw Champ
Singapore
About 2 months using the app
TIDIO LLC replied October 6, 2021

We really appreciate your kind words :) And thank you for the 5-star review!

June 30, 2016

I like the easy set up and the customization you have with this app. It's by far the best I've used. They also have great customer support. Thank you!

Xlvita
United States
About 2 months using the app
January 11, 2020

Great app! Exactly what I was looking for. Easy to set up and use, and lots of added features and benefits.

Bonnie Argyll
United Kingdom
About 2 months using the app
TIDIO LLC replied January 27, 2020

Thank you for your review! :)

December 28, 2016

Amazing app and service. Definitely recommend giving them a try, especially they are free too!

Knitlabintl
United States
About 2 months using the app