Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

January 20, 2017

Best chat app I've used. I had some trouble with the setting so I used the live chat and they helped me fix my problem in about 30 seconds!

Theporchswingstore
United States
About 1 month using the app
February 2, 2023

Dont listen to the last guy, Tidio has a great support team around the clock. A great service and product all round! Their chatbot is one of the most intuitive we have used by far and will continue to use them for future projects. - EagleAVRental.com

Eagle AV Rental
United States
About 1 month using the app
November 13, 2019

I love this app and support, request support twice and get satisfied support, recommend to dropshippers

Get More
United States
About 1 month using the app
TIDIO LLC replied November 20, 2019

We'll be always happy to help you. Thank you for your review! :)

May 30, 2017

Awesome customer service, Kamil was very helpful and patient and helped me through all the steps of setting up chat! thank you!

Luxeorganix
United States
About 1 month using the app
July 7, 2015

Good functionality within free version. Tidio team was very helpful resolving my issues and they even updated the application according my feedback. Recommended!

Wlkie
United Kingdom
About 1 month using the app
March 27, 2022

worth the price, does everything i need and fast, there are other chatbots out for less money or free but you have to configure so much, and in the end time is money so tido is perfect.

Shopullus
Switzerland
About 1 month using the app
TIDIO LLC replied April 3, 2022

Thank you for your great feedback. Glad to hear you find our chatbot solution easy to configure!

July 22, 2014

I like it! It does what it supposed to do, it is easy to use and the customer service is perfectO =)

Lisa Bella
Norway
About 1 month using the app
August 17, 2021

Excellent customer service! Above and beyond! Adam helped me work out an issue with integrating Tidio with Shopify. Took a long journey to find the culprits but we did it and he was patient and helpful. The app is amazing so far. We got it mainly for live chat and it is perfect! So much faster and better than Shopify Inbox. Tidio is in a different plane of existence if you compare it to Shopify Inbox. Not even close. Super fast load times and instant messaging across platforms. Looking forward to the integration of Instagram and Telegram (hopefully) someday. I highly recommend it!

The Keto Hackery
Philippines
About 1 month using the app
TIDIO LLC replied August 18, 2021

Thanks a lot for your kind review! We will make sure to let Adam know about your praise :) Thank you for using Tidio and have a nice day

February 5, 2021

Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!

PPE Supply Canada
Canada
About 1 month using the app
TIDIO LLC replied February 8, 2021

Thank you for the great review and encouraging words! :)

January 6, 2017

Very easy to use, great features, we really enjoy this app.

Narwhallet
United States
About 1 month using the app