Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

April 19, 2017

Great service, easy to modify and works well with the iOS App.

Scottluscombe
Canada
24 days using the app
November 4, 2015

Excellent app, extremely easy to set up and use.

Timber Bamboo
United States
24 days using the app
February 22, 2019

Chefswarehouse.co.uk is a new start-up store running under ultra-efficient process principles. We were looking for a best in class chat app to communicate with customers so Tidio came to our attention - But Hey, we've discovered we can do so much more for customer service & engagement with predefined & editable bots. Looking forward to developing our own customer-friendly AI functionality to stay lean & efficient - and of course customer friendly. So far delighted with Tidio, their help ...and really simple to understand videos. Peter

ChefsWarehouse | UK Professional Catering Equipment & Supplies
United Kingdom
24 days using the app
November 1, 2016

Amazing app. Helped a lot in making extra sale. Support is also very good.

Uzii
United States
24 days using the app
February 21, 2019

Awesome app and customer service. It's very intuitive and easy to use. Jose is the best, very helpful, fast and knowledgeable.

Miss Sunshine
United States
24 days using the app
August 3, 2016

Chat System Tidio created is one of the best App i have come across and the best part is their customer service. When I needed help, I just started chatting with their customer service. Their customer service will explain you in detail and help you to full extend to make sure this App is working to your satisfaction. Today one of the customer service person name Rafal stayed on chat till the installed all the scripts that I needed and he checked it on his side to make sure it worked. In short..... Great product packaged with great customer service.

Audioride
United States
23 days using the app
Edited November 18, 2021

isuperb same day 1 got my 1st sale. fully automated, easy to use, real time tracking, custom bot one of best feature, email marketing also good option to communicate with customers even good for ROI over all i had very good experience

Djackets
United States
22 days using the app
TIDIO LLC replied November 18, 2021

We really appreciate such a great review! We are happy that you were able to utilize Tidio immediately and increase your sales!

Edited May 19, 2017

i have tried many live chats out there but this i must say this has the best user experience and very simple dashboard.

I had a problem with the installation and the team did everything they can to solve it and indeed they did. Fantastic support and fantastic app. There is no other free app that offers this level of service.

Facebook offers live chat but its restricted to facebook users only. then you get the other ones that claim to be free and you install it and find it out its not free and restricted to a number of chats. This app really broadens the whole scope and they even have automated messages for users that enter a site and leave the site. Well done developers.

My Accessory Fountain
United Kingdom
22 days using the app
January 10, 2019

We use Tidio on several websites and it's awesome! Easy to install on desktop and mobile. All needed settings can be customised. And above all support is always there to help.

KE NUI North Shore, Oahu, Hawaii
Belgium
22 days using the app
Edited February 11, 2020

I have just installed it not long ago. But the benefits I get from it very good. I make more sales just by using chatbots alone. I would recommend this app. The live chat is also good both on desktop and mobile. I can answer visitors right away and close sales. It really makes a difference before I installed it and after.

Sparkly Dolls
United Kingdom
21 days using the app
TIDIO LLC replied February 9, 2020

Hi there, the live chat part of our service is available in the forever-free plan. My colleague has sent you an email to help you with this, as it seems you have two accounts registered with us - the other one may have triggered the message about upgrading. We're looking forward to your reply via email! :)

Olek and the Support Team.